General Manager (Clinic Operations)

A clinic GM has to make the commercial plan work on the floor: appointments convert, teams stay coordinated, and cash, inventory, and service controls hold up without crossing into clinical decision-making. This Hanoi role brings those outcomes together under one unit leader.
Quick facts
Company: An aesthetics and healthcare clinic group
Role: General Manager (Clinic Operations)
Reports to: Regional Director or Cluster Manager
Location: Hanoi
Type: Full-time; work follows clinic operating hours, with travel when required
Salary: Attractive pay; shareable details are available in a private conversation
About the roleLead the full operating outcome of one clinic, from P&L and customer conversion to team, assets and compliance. You will put business plans and service standards into daily practice, coordinating Sales, Treatment, Medical and support teams so the clinic can operate efficiently, safely and consistently.
What you'll own
Clinic performance and profitability: Build and execute the clinic business plan; own revenue, profitability, productivity, service mix and cost efficiency. Track results and take corrective action when performance moves off plan.
Customer pipeline and experience: Oversee appointments, consultations, conversion, repeat purchases, and customer care. Handle complaints or direct their resolution while maintaining a consistent service experience.
Daily service operations: Set work schedules and allocate resources, treatment rooms and equipment capacity; manage customer flow and coordinate Sales, Treatment, Medical and support teams to keep operations running smoothly.
Team leadership: Set objectives, assign responsibilities, coach and evaluate the team. Manage staffing, schedules, productivity, training, succession, recognition, and disciplinary matters under company policy.
Financial, inventory and asset controls: Oversee revenue and cashiering, refunds, expenses, inventory, supplies, equipment and assets. Keep documentation and approvals complete, reconcile records, and resolve discrepancies promptly.
Quality, safety and compliance: Maintain SOPs, service standards, professional requirements, company policies and applicable laws. Report incidents and risks, follow corrective actions, and escalate clinical issues; this role does not replace the professional authority of Medical.
Reporting and improvement: Review business, customer, operational, people, financial, and risk performance; report findings and coordinate with Regional/Cluster Management, Medical, Operations, Finance, HR, IT, Procurement, Marketing, Audit & Training, and Business Development on clinic needs and improvement initiatives.
What we're looking forMust-have
A Bachelor's degree or above in Business Administration, Economics, Marketing, Service Management, or a related field.
At least 8 years in business or service operations, including 3 years or more managing a unit or team.
Strong working knowledge of P&L, sales, CRM, service operations, customer experience and compliance controls, plus people management, budgeting, inventory and asset oversight.
Planning and business analysis, team leadership and coaching, sound decision-making, problem-solving, complaint handling, cross-functional coordination and conflict management.
A results-oriented commercial mindset, accountability, team development and change-management ability, with judgment to balance business targets against quality, safety and compliance.
Ability to protect confidential customer, employee, financial, and business information.
Nice-to-have
Experience in healthcare, beauty, luxury services or retail.
Who may not be a fit
A sales manager or team lead who has not owned a site's P&L, operating costs, and profit.
A head-office or functional specialist without hands-on, on-site operations experience.
A doctor or practitioner looking to make or override medical decisions; the GM works alongside Medical and escalates clinical matters.
Someone who puts sales ahead of safety and compliance.
Working conditionsThis is a full-time, clinic-based role in Hanoi, following clinic operating hours, with travel when required. The position is open to candidates eligible to work in Vietnam; the hiring team is not accepting foreign candidates for this opening. The role's business language requirements are fluent English and intermediate Vietnamese.
Why this moveFor a clinic, spa, salon or premium-retail leader who already owns site results, this can broaden the remit across the customer journey, team, operating controls and profitability. It may also suit a deputy unit leader ready to take on full-site accountability, provided they can show comparable P&L and on-the-floor decision experience.
Why Work here
Attractive pay is part of the offer. Salary details can be discussed directly with the headhunter.
The role sits within a broad business ecosystem spanning clinic operations and specialist support functions. Cross-functional exposure may appeal to an operator interested in how commercial, service, and control handoffs work.
The remit connects unit financial outcomes with customer experience and day-to-day execution, giving an experienced service leader a clear view of how these parts affect one another.
7. About the companyOur client is a Vietnam-based aesthetics and healthcare clinic group offering consultation, clinician-led treatments and follow-up. Its services include skincare and rejuvenation, delivered through a multidisciplinary model involving doctors, nurses and consultants. The company reports 14 years of experience, nine branches and more than one million customers across its network.
For this role, that clinic-service context means the GM's commercial and operating work connects directly with customer experience and clinical teams. The role remains focused on the assigned unit; company-wide information does not define the local team's culture or working arrangements.