Giám Sát Nhà Hàng - Restaurant Supervisor
Nhà hàng Vintage Emporium
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 09/08/2024
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
* Customer Service:
- Ensures that all team members deliver a high level of guest service at all times.
- Handles all customer issues and queries in a polite and efficient manner, ensuring problems are resolved properly and within reasonable time frames.
- Works with the Outlet manager and assistant manager to train team members in guest service skills.
- Reports customer issues.
- Maintains relationships with regular guests and acts as the face of the restaurant using an engaging manner.
- Holds regular communication meetings and daily briefings
- Ensures daily smooth restaurant operation
- Uses checklists in place throughout the restaurant for opening closing and other processes in all sections, service team, bar team, cleaning team.
- Ensures that all team members are informed and knowledgeable of all promotions in the restaurant.
- Works closely with the Outlet manager and assistant manager to ensure a friendly and professional working culture and environment for all team members.
- Ensure the restaurant is clean and well maintained at all time.
- Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu/ offerings.
* Financial responsibilities:
- Ensures that cash and credit cards are handled correctly and a method is in place to double check daily revenues
- Assists in the inventory management and ongoing maintenance of equipment and other assets.
* Events Management:
- Takes enquiries for events for parties such as birthdays, weddings, corporate events, dinner parties and other events.
- Conducts pre-event briefings with team to ensure successful execution.
- Ensures that all team members deliver a high level of guest service at all times.
- Handles all customer issues and queries in a polite and efficient manner, ensuring problems are resolved properly and within reasonable time frames.
- Works with the Outlet manager and assistant manager to train team members in guest service skills.
- Reports customer issues.
- Maintains relationships with regular guests and acts as the face of the restaurant using an engaging manner.
- Holds regular communication meetings and daily briefings
- Ensures daily smooth restaurant operation
- Uses checklists in place throughout the restaurant for opening closing and other processes in all sections, service team, bar team, cleaning team.
- Ensures that all team members are informed and knowledgeable of all promotions in the restaurant.
- Works closely with the Outlet manager and assistant manager to ensure a friendly and professional working culture and environment for all team members.
- Ensure the restaurant is clean and well maintained at all time.
- Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu/ offerings.
* Financial responsibilities:
- Ensures that cash and credit cards are handled correctly and a method is in place to double check daily revenues
- Assists in the inventory management and ongoing maintenance of equipment and other assets.
* Events Management:
- Takes enquiries for events for parties such as birthdays, weddings, corporate events, dinner parties and other events.
- Conducts pre-event briefings with team to ensure successful execution.
Yêu cầu công việc
* Qualification:
- Diploma/ Degree in Hospitality specializing in Food and Beverage or Restaurant Management given preference
* Work Experience:
- 1 years prior experience is similar role/capacity at luxury hotels/resorts/restaurants
- Working knowledge of POS systems (e.g. MICROS)
- Diploma/ Degree in Hospitality specializing in Food and Beverage or Restaurant Management given preference
* Work Experience:
- 1 years prior experience is similar role/capacity at luxury hotels/resorts/restaurants
- Working knowledge of POS systems (e.g. MICROS)
Quyền lợi được hưởng
- Competitive salary.
- Service charge
- Meal allowance at the restaurant.
- Social Insurance, Health Insurance as Labor Law legislation.
- 12 annual leave per year.
- Service charge
- Meal allowance at the restaurant.
- Social Insurance, Health Insurance as Labor Law legislation.
- 12 annual leave per year.
Thông tin chung
- Ngày hết hạn: 09/08/2024
- Thu nhập: 8 triệu - 12 triệu VND
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