Giám Sát Nhà Hàng - Restaurant Supervisor

* Customer Service:
- Ensures that all team members deliver a high level of guest service at all times.
- Handles all customer issues and queries in a polite and efficient manner, ensuring problems are resolved properly and within reasonable time frames.
- Works with the Outlet manager and assistant manager to train team members in guest service skills.
- Reports customer issues.
- Maintains relationships with regular guests and acts as the face of the restaurant using an engaging manner.
- Holds regular communication meetings and daily briefings
- Ensures daily smooth restaurant operation
- Uses checklists in place throughout the restaurant for opening closing and other processes in all sections, service team, bar team, cleaning team.
- Ensures that all team members are informed and knowledgeable of all promotions in the restaurant.
- Works closely with the Outlet manager and assistant manager to ensure a friendly and professional working culture and environment for all team members.
- Ensure the restaurant is clean and well maintained at all time.
- Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu/ offerings.
* Financial responsibilities:
- Ensures that cash and credit cards are handled correctly and a method is in place to double check daily revenues
- Assists in the inventory management and ongoing maintenance of equipment and other assets.
* Events Management:
- Takes enquiries for events for parties such as birthdays, weddings, corporate events, dinner parties and other events.
- Conducts pre-event briefings with team to ensure successful execution.