Global Customer Service - Night Shift & Day Shift (Flexible)

ABOUT BINCG
BIN Corporation Group is an international multi-disciplinary company based in Ho Chi Minh City,
Vietnam. We are hiring for a commercial company, one of our oldest brands, experienced in
consulting on immigration, travel, and other related services. We serve customers from all over
the world and make every effort to support them in getting the best experience while traveling to
a foreign country.
Our team is present in multiple countries with diverse cultures and languages, leading to a
thoughtful understanding of every customer we meet. With the development of that powerful
team, we are looking for the next coworkers to proceed with our mission.
ABOUT THE JOB
Serving international customers is really interesting but also challenging. Let's join our team if
you:
• Process potential clients' inquiries (Leads) assigned from Admin;
• Actively reach out to new customers & extend clients list from various sources outside
of the company;
• Establish trust-based relationships with clients to deliver services;
• Collect client database and fulfill the Customer Relationship Management system;
• Provide consultancies and solutions compatible with clients' needs;
• Issue Quotation & Invoice compatible with consultancies; and make service orders;
• Provide support and resolve issues arising between customers and stakeholders
involved with Orders;
• Provide instructions for payment & Inform any service fee/ policy updates to the clients;
• Follow up and remind clients with email and/or social media platforms;
• Make Weekly Profit Report;
• Make Monthly Customer Reports (quantity of leads & inquiries);
• Other duties requested by the Sales Manager.