Global Service Desk
Công Ty TNHH Cung Ứng Nguồn Nhân Lực Toàn Cầu SPS
Hết hạn: 30/11/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 20 - 32 triệu
Loại hình: Toàn thời gian
Kinh nghiệm: 5 năm
Mô tả công việc
Job Overview:
The DWPS Senior Operations Specialist will be a part of the global service desk technicians' team in the Digital Workplace Services organization. The team is primarily an L1-L2 support team providing incident and request management to a global business.
In this role, your job will split:
50% of time will be expected to manage the day-to-day tickets efficiently and effectively, especially tickets escalations
another 50% of your time, you will participate in major changes and technically oversee L1 activities, by ensuring all activities are covered by Standard Operating Procedures (SOPs), including working on procedures improvements
Duties & Responsibilities
Provide L2 end user support, analyzing and fixing issues where appropriate, acting as escalation engineer
Be accountable for technical aspects in Global Service Desk
Work together with Engineering Teams and ensure smooth handover to L1
Implement process or service changes where required to improve service performance
Remote issues troubleshooting
The DWPS Senior Operations Specialist will be a part of the global service desk technicians' team in the Digital Workplace Services organization. The team is primarily an L1-L2 support team providing incident and request management to a global business.
In this role, your job will split:
50% of time will be expected to manage the day-to-day tickets efficiently and effectively, especially tickets escalations
another 50% of your time, you will participate in major changes and technically oversee L1 activities, by ensuring all activities are covered by Standard Operating Procedures (SOPs), including working on procedures improvements
Duties & Responsibilities
Provide L2 end user support, analyzing and fixing issues where appropriate, acting as escalation engineer
Be accountable for technical aspects in Global Service Desk
Work together with Engineering Teams and ensure smooth handover to L1
Implement process or service changes where required to improve service performance
Remote issues troubleshooting
Yêu cầu
At least 5 years of experience in working as IT Administrator
Accuracy and attention to detail, with good prioritizing skills
Experience with M365 solutions (Azure AD, Intune, Office suite) and Windows 10/11 administration
Ability to work unsupervised using own initiative
Excellent communication skills, with a customer-oriented approach, languages: good at English communication.
Nice to have
Microsoft Endpoint Management certification
ITIL certification
Accuracy and attention to detail, with good prioritizing skills
Experience with M365 solutions (Azure AD, Intune, Office suite) and Windows 10/11 administration
Ability to work unsupervised using own initiative
Excellent communication skills, with a customer-oriented approach, languages: good at English communication.
Nice to have
Microsoft Endpoint Management certification
ITIL certification
Quyền lợi
What are you waiting for? Join our international team today!
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes.
1. Great Benefits:
- Competitive and performance-oriented remuneration system
- On-going training and development plan
- Promotion & bonus opportunities
- Private medical care for you and your family,
- Professional and challenging working environment.
2. Advance your career:
- We provide you with support to sharpen your skills and knowledge for further steps in your career path
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
3. Break your limits:
The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.
4. Go Global:
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes.
1. Great Benefits:
- Competitive and performance-oriented remuneration system
- On-going training and development plan
- Promotion & bonus opportunities
- Private medical care for you and your family,
- Professional and challenging working environment.
2. Advance your career:
- We provide you with support to sharpen your skills and knowledge for further steps in your career path
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
3. Break your limits:
The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.
4. Go Global:
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
5 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
5 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thông tin chung
- Thu nhập: 20 triệu - 32 triệu VND
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/11/2024
Giới thiệu công ty
Công Ty TNHH Cung Ứng Nguồn Nhân Lực Toàn Cầu SPS thành lập năm 2014. Công ty chúng tôi chuyên thực hiện cung ứng quản lý nguồn lao động trong nước, hoạt động tư vấn, môi giới lao động việc làm. Hiện nay chúng tôi đang cần tuyển.
Công Ty TNHH Cung Ứng Nguồn Nhân Lực Toàn Cầu SPS thành lập năm 2014. Công ty chúng tôi chuyên thực hiện cung ứng quản lý nguồn lao động trong nước, hoạt động tư vấn, môi giới lao động việc làm. Hiện nay chúng tôi đang cần tuyển.
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