GSA Sales Support Officer Pax Commercial Dept

Job Summary:
The GSA Sales Support Officer is responsible for supporting SKYPAC's Passenger Sales team in the commercial representation of assigned airline partners in Vietnam.
The position provides day-to-day sales and administrative support, coordinates with travel agents and corporate clients, distributes airline fares and promotions, maintains sales and client databases, monitors market and competitor activities, and prepares regular commercial reports for SKYPAC management and airline principals.
The role works closely with the Passenger Sales Manager and Sales Executives to ensure effective execution of each airline partner's sales strategy, strengthen market presence, develop the travel trade network, and contribute to passenger revenue growth.
Key Responsibilities
1. GSA Sales Support
• Support the Passenger Sales team in the daily commercial activities of SKYPAC's assigned airline partners.
• Handle general sales inquiries from travel agents, tour operators, corporate clients, OTAs, and other distribution partners.
• Provide agents and clients with updated information regarding airline products, routes, schedules, fares, promotions, baggage policies, and other commercial conditions.
• Prepare and distribute fare sheets, promotional offers, product updates, sales notices, and other airline information to the market.
• Follow up with travel agents and corporate accounts on sales opportunities, promotions, group requests, and other commercial inquiries.
• Assist Sales Executives in preparing quotations, itineraries, presentations, and proposals for clients.
• Support the implementation of airline sales campaigns and commercial initiatives in the Vietnam market.
2. Travel Agency & Client Support
• Maintain regular communication with existing travel agents, tour operators, corporate accounts, and other sales partners.
• Maintain and continuously update SKYPAC's agency and customer database, including contact information, account profile, sales potential, and sales activities.
• Support onboarding of new travel agencies and commercial accounts.
• Assist in communicating airline procedures, fare conditions, booking policies, and sales-related updates to agents.
• Coordinate with the Ticketing/Reservation team for booking, fare, reissue, refund, group booking, and other reservation-related requirements when necessary.
• Record agent feedback, sales issues, and market requests and escalate relevant matters to the Passenger Sales Manager or airline principal.
3. Sales Coordination & Airline Principal Support
• Coordinate with assigned airline principals on routine sales and commercial matters.
• Support implementation of sales plans, promotions, incentive programs, and other commercial initiatives requested by airline partners.
• Prepare information and supporting materials required by airline principals.
• Follow up internally with Ticketing, Marketing, Finance, Operations, and other departments to ensure airline commercial requirements are completed on time.
• Maintain proper records of airline correspondence, commercial instructions, fare updates, promotions, and sales activities.
• Assist in arranging airline meetings, agency visits, sales calls, product presentations, roadshows, and familiarization activities.
4. Market Intelligence & Competitor Monitoring
• Monitor competing airlines' schedules, frequencies, fares, promotions, products, and market activities.
• Collect market information from travel agents, tour operators, corporate clients, and other industry sources.
• Monitor market demand and identify potential passenger traffic opportunities for assigned airline partners.
• Provide regular feedback on customer demand, pricing trends, competitor activities, and market developments.
• Assist the Passenger Sales Manager in preparing market analysis and recommendations for airline principals.
5. Sales Reporting & Administration
• Maintain accurate records of sales activities, client visits, agent communications, and commercial opportunities.
• Update sales databases, CRM systems, and internal tracking files.
• Prepare weekly sales activity summaries and monthly performance reports.
• Support preparation of airline principal reports, including:
▪ Passenger sales performance
▪ Agency/account performance
▪ Sales calls and client visits
▪ Market and competitor updates
▪ Promotional activities
▪ Sales opportunities and follow-up status
• Participate in internal sales review meetings and airline principal meetings as required.
• Ensure reports and commercial information are submitted accurately and within required deadlines.
6. Sales & Marketing Activities
• Assist in organizing agency visits, sales calls, roadshows, workshops, product presentations, and airline promotional events.
• Coordinate distribution of airline marketing materials and promotional communications.
• Support email campaigns, agency communications, social media content, and other passenger sales promotions in coordination with the Marketing team.
• Assist with preparation of presentations, invitations, attendance lists, event materials, and post-event reports.
• Represent SKYPAC and assigned airline partners professionally when communicating with clients and industry stakeholders.
7. Service Quality & Compliance
• Ensure all information communicated to clients is accurate and consistent with the latest airline policies and commercial instructions.
• Maintain confidentiality of airline fares, commercial agreements, sales data, and client information.
• Follow SKYPAC procedures and individual airline principal requirements.
• Deliver timely, professional, and service-oriented support to airline partners and clients.
• Escalate significant customer issues, commercial discrepancies, or service concerns to the responsible manager.