Mô tả công việc
Welcome guests warmly and ensure a smooth arrival, stay, and departure experience.
Build positive relationships with guests and anticipate their needs.
Handle guest inquiries, requests, feedback, and complaints promptly and professionally.
Coordinate with Front Office, Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
Conduct guest engagement activities and follow up on special requests.
Monitor online reviews, guest feedback, and satisfaction scores.
Assist in VIP guest arrangements, special occasions, and personalized experiences.
Maintain accurate guest records and update guest preferences in the system.
Support upselling opportunities and promote hotel services and facilities.
Ensure compliance with company service standards and brand guidelines.
Yêu cầu
Have 3-6 months experience in receptionist, concierge,...3-5 star hotel/resort scale.
Proficient in English communication.
Hardworking, diligent, honest, careful, enthusiastic and good team support
Discipline and positive attitude
Quyền lợi
Probation receives 100% salary.
Young and dynamic working environment.
13th month bonus, annual salary review.
Enjoy other benefits according to Company policy.
Participate in social insurance, health insurance, unemployment insurance according to state regulations.
Bảo hiểm xã hội, Bảo hiểm sức khỏe, Khám sức khỏe định kỳ, Team building, Du lịch hàng năm, Thưởng tháng 13
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Thông tin chung
Nơi làm việc
- - Đà Nẵng: 28 Nguyễn Tất Thành, Phường Hội An (Thành phố Hội An cũ)
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 15/07/2026
