Guest Relations Manager - Night

• Act as manager on duty on behalf of the hotel Senior Management, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise during night shift.
• Direct and oversee all hotel operations during the night shift to ensure guests and employees' safety.
• Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
• Prepare reports; maintain required records and files.
• Brief all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check arrivals, departures and any special requests and carry out accordingly, meet & greet the guests upon arrival and ensure escort guests to the room.
• Maintain a close relationship with other departments and their leaders to promote feedback, cross training, and efficient operations.
• Hotel walk through with security whenever necessary. Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Hotel Manager.
• Ensure all fire-life-safety procedures are followed.
• Perform night audit duties.
• Make sure you and the team are kept up to date new policies and procedures and training.
• Perform other duties assigned by your manager.