HAN_Air Document Staff

► Follow regulations
· Strictly follow the workflow, SOP, division's KPI, individual's KPI, workshift, regulations in docs and quotation files.
· Align with other stations to implement Documentation process, SOP of whole Country for each Customer.
► Collaboration
· Coordinate with teammate & other divisions, departments (Sales, BMT, Pricing, Procurement team, Terminal) & follow up with KWE oversea, HQ in daily cargoes handling.
· Contribute ideas to Documentation Manager & Documentation Supervisor in internal meeting to adjust SOP.
► Implementation of duties assigned
· Provide hawb number per shipment to Business Marketing team through inputting it on daily shipping plan.
· Contact with customers to get SI or shipping docs (invoice, packing list).
· Input initial shipping information into UFS (based customers' SI or invoice, packing list).
· Issue the final hawb, mawb per weight slip provided by terminal team.
· Send P/A to agents and final awbs to shippers.
· Track and trace cargo after it departs from HAN and update to related parties.
· Input suppliers' cost in UFS, create invoice for each shipment (except freight cost, terminal cost.
· Declare AMS/ACI/FWB/FHL, input milestones correctly and timely.
· Handover daily cargo management sheets to other shift, other division fully and timely.
· Solve all the matters related to nominated accounts.
► Reports
· Make report to the agents if requested.
· Escalate irregular cases immediately to Documentation Supervisor, Documentation Manager to solve the issue timely.
► Email
Monitor emails, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received.
Others as assigned.