[HCM] Công Ty Aspire Lifestyles Việt Nam Tuyển Dụng Chuyên Viên Chăm Sóc Khách Hàng/Call Agents Full-time 2026

COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: Du lịch, Nhà hàng, khách sạn - Quy mô công ty: Nhỏ (< 49 người có BHXH) - Website: [protected info]
Aspire Lifestyles Việt Nam là đơn vị dẫn đầu về dịch vụ Concierge thượng lưu và giải pháp quản trị trải nghiệm khách hàng cao cấp. Là một phần của mạng lưới toàn cầu tại 21 quốc gia với gần 30 năm kinh nghiệm, chúng tôi kết nối các thương hiệu hàng đầu Việt Nam với khách hàng mục tiêu thông qua các đặc quyền độc bản và dịch vụ cá nhân hóa chuẩn quốc tế.
Gia nhập Aspire Lifestyles Việt Nam, bạn sẽ cùng chúng tôi định hình tương lai của ngành dịch vụ cao cấp và kiến tạo những tiêu chuẩn trải nghiệm vượt trội.
Chuyên Viên CSKH / Call Agents (Concierge & Lifestyles Consultant) _ Fulltime, làm việc theo ca
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
📍 Location: Ho Chi Minh City
🕐 Working hours: Shift-based, including 24/7 roster
About the Role
We are looking for a Lifestyles & Concierge Consultant to provide personalised customer service to our clients.
Your main responsibility is to receive / calls customers (inbound & outbound), understand their needs, and recommend suitable services, benefits and deals.
This role is ideal for someone who enjoys talking to customers, learns quickly and can handle multiple requests and different programmes at the same time.
What You'll Do
Handle customer requests mainly via phone, and email/chat when required.
Understand customer needs and provide clear, accurate advice and recommendations based on Aspire's training
Introduce and explain relevant services, benefits, packages and promotional deals.
Learn and keep up to date with different programmes, offers and service information.
Research and arrange lifestyle services such as dining, travel, entertainment, shopping and sports & recreation and others (if any)
Handle customer questions and complaints in a professional and helpful manner.
Make inbound & outbound calls when required to introduce Concierge services and benefits.
Coordinate with internal teams and partners to fulfil customer requests.
Record customer requests and information accurately in the system.
Meet required customer service quality and performance standards.
REQUIREMENTS
What We're Looking For
1+ year of customer service experience, preferably in VIP customer service, hospitality, hotel, travel, retail or lifestyle services.
Good spoken and written English & Vietnamese.
Confident and comfortable speaking with customers over the phone.
Good communication and listening skills.
Quick learner who can learn and remember different services, programmes and deals.
Able to multitask and manage different customer requests at the same time.
Good at finding information and solving customer requests.
Patient, positive and genuinely customer-oriented.
Calm and professional when handling difficult situations.
Comfortable using computers and online systems.
Willing to work shift schedules, including 24/7 roster coverage.
BENEFITS
⏰ OT policy - overtime is compensated according to company policy.
🌙 Night-shift support - snack cabinet available for employees working night shifts.
📚 Training provided - learn about Concierge services, lifestyle programmes, benefits and different customer deals.
🌏 Lifestyle exposure - gain knowledge and experience across travel, dining, entertainment, shopping, sports and other lifestyle services.
🚀 Learning & growth opportunities - develop your communication, customer service, problem-solving and consultative skills in an international service environment.
🤝 Supportive team environment - work with a team and receive guidance during your onboarding and training.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/10/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW