[HCM] Công Ty JH INT Tuyển Dụng US Customer Service Associate Full-time 2025

COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Khác - Quy mô công ty: Nhỏ (< 49 người có BHXH) - Website: Không có - Fanpage: Không có
Do you thrive in a role where you
can help others and make a difference in international English speaking
environment on daily basis? Join our team as a customer service representative,
where you'll be the face of our company, helping customers navigate their
questions and concerns while delivering an exceptional experience. You'll
handle inquiries, resolve issues, and work collaboratively with other team to
ensure customer satisfaction. If you're a great communicator, enjoy
problem-solving, and are motivated by helping others, we'd love to have you on
our team.
US Customer Service Associate
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!; Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Job Responsibilities and Tasks
* Answer and manage incoming calls
in a professional manner in English
* Identify and assess customers'
needs to achieve satisfaction
* Provide accurate, valid and
complete information
* Collaborate with relevant team
to resolve customer request
* Record, organize and file
customer interactions
* Maintain a positive and
empathetic attitude toward customers
* Monitor customer and facility by
surveillance camera
* Administrative tasks including
sales data management
* Other duties assigned
REQUIREMENTS
Job requirements
* Must have excellent verbal
(Listening & Speaking) communication skills in English (Able to communicate
with native English speakers)
* Excellent customer care and
focus; ability to assess customers' needs and provide the correct answer, path,
troubleshooting, or method for a positive customer experience
* Able to think fast, find
answers, and respond quickly to customer issues, all with a polite, empathic,
and professional voice and manner
* Ability to multi-task,
prioritize, and manage time effectively
* Strong attention to detail and
accuracy
* Strong Microsoft excel skill
* Prior experience in a
customer-facing role preferred, but not required
* Accounting knowledge or
experience is an advantage
BENEFITS
* What we offer:
- Professional and friendly
working environment
- On the job training by stages
- Competitive salary package
- Social Insurance
- Full paid annual leave
- 13 month salary bonus
Working time:
Monday, Thursday, Friday,
Saturday, Sunday: 6a.m-3p.m
Tuesday: 6a.m-11a.m
You will be off on Tuesday
afternoon and Wednesday.
* CV must be in English
* Fresh graduate or soon to be
graduated who can work full-time are most welcomed (Graduate certificate is not
required when applying)
* Job interview will be offered
first-come-first-serve basis
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
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