HCM - Customer Experience Supervisor

Chi Nhánh Công Ty Cổ Phần Mai Son

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 09/04/2023

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Open position

HCM - Customer Experience Supervisor

Full time
HCM
30/04/2023

Job description detail

Objective

As a Customer Experience Supervisor, you will be responsible for collecting customer feedback, conducting market research, developing customer journey mapping, managing CX projects, and coordinating with other stakeholders to improve the overall customer experience. You will work with various departments to ensure that Maison RMI maintains a customer-centric culture, provide exceptional customer service, and develop new unique experiences for customers.

Responsibilities

Improve the NPS, CSAT, CES scores, both offline and online as well as improve customers' feedback.
Conduct market research on Maison RMI brands and competitors to understand industry trends and customer preferences.
Develop customer journey mapping, follow up and control feedback in CDP systems to identify key touchpoints and areas for improvement.
Handle CX projects with other departments to ensure the smooth implementation of customer-centric initiatives.
Manage the mystery shopping project for all stores and channels to ensure that customer service standards are met.
Develop and manage projects for customer-centric culture, employee experience, internal connection & communications to improve overall customer experience.
Build new unique experiences that set Maison RMI apart from competitors and attract new customers.
Coordinate with Customer Service and other stakeholders to find the root cause and decrease the number/ratio of complaints.
Develop partnerships and referral programs for mobile app with CRM to drive customer engagement and retention.

Required experience/ Skill detail

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience in customer experience management, including collecting customer feedback and implementing strategies to improve the customer experience.
Excellent communication and interpersonal skills.
Strong project management skills.
Knowledge of customer journey mapping and CX metrics.
Familiarity with CDP systems and mystery shopping programs.
Ability to work independently and in a team environment.
Experience working with cross-functional teams.

Maison RMI is an equal opportunity employer and welcomes all qualified candidates to apply for this position. If you are passionate about customer experience and want to make a difference, we encourage you to apply.

Job overview

Thông tin chung

Ngày hết hạn: 09/04/2023
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Công ty Cổ phần Mai Son là Công ty có quỹ đầu tư nước ngoài, chuyên hoạt động kinh doanh trong lĩnh vực phân phối các mặt hàng thời trang cao cấp của các thương hiệu thời trang quốc tế nổi tiếng như: Mango, Charles & Keith, Versace, Pedro... Gia nhập đội ngũ nhân viên Công ty, các bạn sẽ có cơ hội ...

Quy mô công ty

Từ 101 - 500 nhân viên

Chia sẻ: