[HCM] Tập Đoàn Đa Quốc Gia MAERSK Tuyển Dụng Customer Experience Consultant Full-time 2026

Key Responsibilities:
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
Customer channel management
Case Management
Customer onboarding and relationship management
Contract and dispute management
and more.
Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
The job requires limited job and business knowledge at the time of hiring.
We Are Looking For
• Open to Freshers from 6 months' experience and candidates with 1-3 years' experience in Shipping, Logistics industry.
• Excellent communication skills with ability to communicate confidently and effectively in local language and English.
• Passion for driving results and delivering high-quality customer service with strong Customer Centricity mindset.
• Demonstrates strong ownership, is result-oriented, and well-organized with ability to work under pressure.
• Embraces a continuous improvement mindset - proactive, deliberate and always striving to do better.
• Proven ability to manage stakeholders and build strong business relationships.
• Team player - Works together with others in the business unit to achieve results, fosters teamwork.
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