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Mô tả công việc
Overall purpose of the job: The Beverage Master / Head Barista is responsible for overseeing the bar operations and supervising the bar staff to ensure they provide excellent and warm customer service experience. Moreover, he or she develops purchase and supply orders, checks in bar items, arranges inventory for daily operations and events and makes bar stock readily available for bar team.
1. Customer
1.1 Serving and presenting alcohol and non - alcohol beverages quickly and efficiently according to the Company's standard
1.2 Being responsible for assigned bar sections including: providing table/buffet set up, stocking service stands, minor food warming/preparation
1.3 Ensuring that all customers are educated on our products and services
1.4 Taking orders and delivering of beverages to patrons
1.5 Clearing and re setting stations / drinking areas
1.6 Preserving excellent levels of internal and external customer service
1.7 Identifying customers' needs and respond proactively to all of their concerns
1.8 Implementing production, productivity, quality, and customer-service standards
1.9 Handling customer complains
1.10 Maintaining cleanliness and mise-en-place level at working station and service pantry for smooth operation
1.11 He/she is first and foremost responsible to develop new products
1.12 Following all the policies and procedures of the Company to ensure operations standards are consistent
Yêu cầu
1. Customer service: focus on an execution, interact with customer to measure the satisfaction, maintain professional demeanor, ability to demonstrate good problem solving and decision making skills
2. Communication skills: ability to speak, read and comprehend, and converse with people, conveys written and verbal messages containing information ideas, opinions, emotions or instructions to colleagues and superiors
3. Management skills: driving results, delegation, coaching and ability to motivate and encourage others. Creating a climate in which people will want to do their best
4. Leadership and people skills: supervision skills, interpersonal skills, personnel management
5. Ability to work on own initiatives
6. Organizing skills: effectively organize and schedule the work of subordinates, clearly define roles, duties and responsibilities, and minimize confusion and inefficiencies, establishes effective and efficient procedures for getting work done. Keep people up to date with the latest information
7. Teamwork: ability to corporate and develop team members, connect and gather people forward the same goal
8. Interpersonal skills: maintain a professional level of empathy towards the situation. Reachable and approachable, willing to listen to concerns of others.
9. Beating the same beat as the company. Give first consideration to the company interests, objectives and values
10. Minimum 1 year of working experience as shift manager role in restaurant groups
11. Vocational diploma in: restaurant, hospitality management
Quyền lợi
12 days leave/year.
Opportunity to advance to a higher position.
Salary + Holiday/Tet Bonus
Other benefits from the union (birthdays, sick visits,...).
Discount program for employees
Professional and friendly working environment, with a team of young and dynamic staff
Thông tin chung
- Ngày hết hạn: 22/06/2024
- Thu nhập: 8 - 12 triệu VNĐ
