Head of Investigations and Intelligence

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Compliance function is a strategic partner and a trusted business enabler to the Board and senior management. It is our responsibility to ensure that the Group continuously fulfils its regulatory obligations in today's tight and dynamic regulatory landscape. To do that, we work closely with internal stakeholders to identify and to assess regulatory risks. This collaboration also includes developing practical solutions that integrate regulations into operational requirements as well as actively shaping and promoting stronger compliance culture and literacy in the Bank.
Job Responsibilities
Strategic leadership
• Works closely with the Head of AFC, business, and other relevant stakeholders to define priority focus areas for the Investigations and Intelligence Team using a risk-based approach
• Ensures "complex" financial crime investigations are resolved correctly and within expected SLAs, and where necessary, directly supports sensitive investigations, including liaison with national and international law enforcement
• Translates existing and emerging AFC risks into concrete investigative processes, including for AML/CFT, Sanctions, Fraud, ABC and Tax Evasion risk types
• Drives operational excellence within the Investigations and Intelligence Team, including establishing continuous feedback loops from GC/AFC/business and refining processes accordingly
• Spearheads efforts to identify and adopt state-of-the-art investigative tools and applications to help the bank tackle AFC, including smart-decisioning, digital workflow/case management, and robotic process automation to harvest external and internal data
• Attends industry forums where necessary to ensure UOB is attuned to the latest industry developments and financial crime threat intelligence
• Promotes continuous analysis of industry intelligence on AFC matters and support Head of AFC in building an intelligence led AFC function
• Supported by the Head of AFC Intelligence, serves as the central point of contact for intelligence activities related to financial crime in the region (e.g., liaising with law enforcement on intelligence reviews)
Senior Management engagement
• Produces MI for Head of AFC, GC Head, committees and Senior Management on Investigations and Intelligence Team performance and capacity, and major investigation finding/trends
• Engages with Senior Management in the business on investigation outcomes that may impact business activities
Team and capacity management
• Tracks operational metrics to monitor the efficiency and effectiveness of the Investigations and Intelligence Team and its processes
• Monitors capacity and identifies skills/knowledge gaps to ensure the Team has the required training, skills, experience and capacity
• Manages the Investigations and Intelligence Team, including defining individual roles/responsibilities/goals; hiring; promotions; performance reviews etc. Ensures staff concerns are addressed and team members are given career advancement opportunities in order to maintain high morale and limit attrition