Head of IT

Role Purpose
As Head of IT, you will drive the strategic direction and implementation of ISB's technology roadmap - covering core systems (Website, CRM, CDP, LMS) and building the data warehouse & infrastructure foundation that enables scalable, data-driven learning experiences for students, mentors, and educators.
Key Responsibilities
1. Technology Strategy & Leadership
- Define and execute the company's end-to-end technology roadmap aligned with business objectives.
- Translate vision into scalable and secure digital platforms (B2B & B2C).
- Lead the tech architecture for learning management, mentorship matching, community building, and data analytics.
- Collaborate with senior leadership to prioritize digital innovation and automation.
2. Platform Development & Integration
- Own development and integration of core systems: Website, CRM, CDP, LMS
- Ensure seamless data flow across platforms and payment/data pipelines
- Drive initiatives to enhance user experience through business intelligence
3. Data Warehouse & Infrastructure
- Build and own the Data Warehouse to unify data across systems
- Establish data governance, protection, and compliance frameworks
- Build infrastructure enabling personalization, analytics, and reporting
- Drive cybersecurity practices and ensure scalability
4. Team & Vendor Management
- Build and lead a cross-functional in-house tech team (engineering, UI/UX, QA).
- Manage tech partners, outsourced teams, and SaaS providers effectively.
- Establish best practices in agile development, workflows, coding standards, documentation protocols, and DevOps practices.
5. Support & IT Operations
- Oversee IT systems (hardware, networks, internal tools) for smooth business operation.
- Lead system maintenance, helpdesk operations, and disaster recovery planning.