Head of Rooms Department

Job Detail
Offerd Salary (USD)
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Career Level Giám đốc
Experience 1-3 Years
Gender Male/Female
Sector
Hà nội, Hoà bình, Ninh Bình
Industry
Dịch vụ khách hàng , Du lịch/Khách sạn/ Hàng không , Nhà hàng / Nghỉ dưỡng
Job Description
Our client is a foreign-invested company, looking for Head of Rooms Department (Negotiable, ID17130):
Manage all operations of the Rooms Division, including housekeeping, laundry, room management, and room allocation for guests.
Develop and implement business strategies, conduct market and competitor analysis to increase revenue and profitability.
Ensure room service quality by setting standards and training staff to maintain high service levels.
Provide professional customer service, creating an impressive experience for guests.
Manage personnel, including recruitment, training, and development of staff.
Monitor costs and ensure business efficiency within the Rooms Division.
Coordinate closely with other departments such as Front Desk, Restaurant, and Security to ensure smooth operations.
Address customer complaints quickly and effectively.
Track and analyze KPIs to assess performance and improve processes.
Ensure compliance with safety, hygiene regulations, and hotel industry standards.
Requirement
Male/Female.
Graduate from a College with a major in Hotel Management, Business Administration, or related fields.
At least 6 months of experience in a similar position.
Proficient in English for work-related tasks.
In-depth knowledge of Resort operations
Keywords
Viec lam tai Hoa Binh
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Head of Rooms Department