[HN] BSS GROUP Tuyển Dụng Chuyên Viên Chăm Sóc Khách Hàng Full-time 2024

COMPANY INTRODUCTION
BSS Group is the trusted partner for full service ecommerce solutions.
Since 2012, BSS has provided a wide range of products and services on multiple platforms. Two years later, BSS Commerce was established representing a significant step in the company's efforts to build a reputable brand of products & services.
In 2022, we are thrilled to have Magestore and Simicart join the ecosystem to diversify our offerings for hundred thousands of customers from over 150 countries in the world.
From our humble beginnings with only 3 key members in our first office, BSS Group has now expanded to 300 members - including Ecommerce Solution Specialists, Certified Developers, PMP certified Project Managers, highly qualified Testers, and Marketers.
To become a trusted full-service solution provider for multiple eCommerce platforms on a global scale, we are eager to find out the next talented generation to join us. We pride ourselves on:
- Competitive benefits
- Plentiful career development opportunities
- International project & Innovative technology
- Human-centric working environment
Find out more about BSS:
1. Products & Services: [protected info] and [protected info]
2. People & Culture: [protected info]
Chuyên Viên Chăm Sóc Khách Hàng Full-time
Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hà Nội - Mức lương: Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng; Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Respond to customer inquiries and concerns through email, chat, or phone, delivering clear and accurate information.
Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions.
Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage.
Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.
REQUIREMENTS
Proficiency in English, with an IELTS score of 6.5 - 7.0 or a TOEIC score of 685 - 830.
Have strong communication, analytical, and critical thinking skills.
Experience in customer service or teaching (tutor, teaching assistant).
A minimum of 6 months of experience in Technology, E-commerce, or Marketing (preferred).
A major in English Linguistics and Literature (preferred).
BENEFITS
Salary: 8-15M VND, with reviews every 6 months.
Performance bonus, seniority bonus, birthday gift.
Opportunities to improve English skills and to gain hands-on experience in dealing and negotiating with diverse clients.
Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
Youth and dynamic working environment with 95% members are 9x, we have many
clubs: running, football, board games...
Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
The State statutory holidays and collective activities organized by the Company (travel
team building, health care, volunteer...).
Other benefits according to the provisions of the Company and the Labor Code.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 23/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW