[HN] Công Ty Crossian Vietnam Tuyển Dụng Full-time: Customer Support Officer - Call Team (Night Shift), Fresher Performance Marketing, Talent Designer, Product Coordinator (E-commerce), C&B Specialis

COMPANY INTRODUCTION
Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 700% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
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Why choose Crossian?
Attractive income (competitive salary, monthly unlimited incentives, annual performance bonus).
Clear career roadmap, chance to be promoted and rotate.
High-end working environment (central location, modern equipment, lunch/ drink/ snack).
Premium healthcare insurance.
Fair, transperant and open working environment/ culture
Customer Support Officer - Call Team (Night Shift)
Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng; Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng - Chuyên môn: Bán hàng (Sales); Hành chính, Nhân sự; Khác - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Identify and escalate issues to higher-level management when necessary
Meet or exceed key performance indicators for call resolution rate, customer satisfaction
Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
REQUIREMENTS
Bachelor's Degree or Equivalent
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
1-year experience in a call center or customer service environment, including a minimum of 6 months on night shift
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
Ability to handle stressful situations and establish rapport with the client
Ability to present yourself and the company in a professional manner
Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Competitive salary (12-18M VND)
Full salary during probation
12 days of work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and annual health checkup
Guaranteed 13th-month salary
Quarterly bonus & Year-end bonus as part of our profit-sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities, and other monthly/ quarterly/ annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to the Company's Policy and Vietnam Labor Laws
Please note that we appreciate all applicants' interest; however, we will contact only those candidates selected for interviews.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 14/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
2 applicants
Fresher Performance Marketing (upto $5000) - 02
Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng; Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng; Từ 20 Triệu VNĐ trở lên / Tháng - Chuyên môn: Marketing, Truyền Thông, PR - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Future International Performance Marketer Program
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 900% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
The first large-scale recruitment program exclusively for GenZ in the field of Performance Marketing at Crossian, which will cultivate a solid foundation of expertise, skills and career orientation for those interested in the field.
GenZ will experience, study and work in the environment of a Global company. The Special program will help you become an International Marketer Specialist from 6 months- 1 year.
Head of Marketing
Marketing Manager
Performance Marketing Leader
Top 1 Performance Marketer in Crossian.
Step 1: Crossian Aptitude Test
Step 2: Interview
Step 3: Technique Skill Training
Step 4: Soft skill Training
Step 5: Actual Work
Step 6: Become a International Marketing Specialist
Working Hours (Vietnam Time Zone):
Campaign Operation & Management: 8:00pm to 7:00am the following day, daily.
REQUIREMENTS
Education:
Top Universities, majoring in Marketing, Finance, Economics or Information Technology is an advantage.
Skill:
Strong analytical skills and be data-driven
Problem Solving
Critical Thinking
Communication
Self-study skills
Exprerience:
The program does not require candidates to have experience, as long as you have the qualifications, you can fully participate in our training program
Having at least 3 months experience in Facebook Channel is an advantage
Have experience in E-commerce, POD (Print on Demand), DS (Drop Shipping) is an advantage
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Well-trained by Facebook advertising experts
Flexible, non-binding working time and space according to office hours
Open and clear career development and promotion opportunities.
Attractive salary, bonus, fair and transparent scheme, income up to $ 5000 / month (basic salary up to $500 depending on capacity)
Full salary during probation
12 days work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and direct family members
Guaranteed 13th month salary
Quarterly bonus & Year-end bonus as part of our profit sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws.
Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 14/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
20 applicants
Talent Designer
Mức lương: Thỏa thuận - Chuyên môn: Thiết kế; Biên, Phiên dịch - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Assist in researching and analyzing current fashion trends, market needs, and customer preferences in the senior intimate apparel market.
Create original bra design concepts, sketches, and technical drawings
Help develop detailed tech packs, including specifications for fabrics, trims, and construction methods.
Collaborate with 3D designers, technical designers to develop prototypes and ensure design feasibility.
Participate in fittings and make necessary adjustments to designs based on feedback, with a focus on comfort and support for seniors.
Support the product development team to ensure timely and accurate execution of designs from concept to final product.
REQUIREMENTS
Skills & Experience:
Proficiency in design software such as Adobe Illustrator and Adobe Photoshop.
Basic understanding of garment construction, fabric properties, draping, and pattern making.
Strong sense of contemporary and innovative design aesthetics.
High attention to detail and a strong creative flair.
Good communication skills for collaborating with cross-functional teams.
Ability to manage multiple projects and meet deadlines in a fast-paced environment.
Proficiency in English.
Preferred Qualifications:
Experience in fashion design, with a passion for bra or lingerie design.
Bachelor's degree related to Design such as Architect, Arts or relevant field.
Proficiency in Chinese communication is a plus.
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Competitive gross salary, open for discussion
Full salary during probation
Guaranteed 13th month salary
Quarterly bonus & Year-end bonus as part of our profit sharing program
12 days work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and direct family members
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5-star annual company trip, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 14/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Product Coordinator (E-commerce)
Mức lương: Thỏa thuận - Chuyên môn: Marketing, Truyền Thông, PR; Bán hàng (Sales); Hành chính, Nhân sự; Khác - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
As a key player in our dynamic team, your contributions will be felt across the organization. Here's how you'll make a difference:
1. Task and Timeline Management:
Work closely with internal stakeholders (Production team, marketing team, and product team) to manage and coordinate tasks and timelines.
Coordinate with external stakeholders (suppliers, factories, etc.) to ensure requirements are met.
Use management tools such as Jira and Asana to track progress and ensure that deadlines are met.
Monitor milestones and proactively detect potential risks, developing contingency plans as needed.
2. Communication:
Draft and distribute timely updates to internal stakeholders.
Serve as a central point of contact for inquiries and information sharing.
3. Feedback Management:
Collect, categorize, and distribute feedback from teams and other business partners.
Turn insights into actionable plans in collaboration with cross-functional teams.
Manage the feedback loop to ensure continuous improvement and alignment with goals.
4. Data-Driven and Agile Mindset:
Utilize data to inform decision-making and improve outcomes.
Apply agile methodologies to enhance efficiency and adaptability.
Help build and nurture an agile culture within the team and across the organization.
5. Documentation:
Create, update, and maintain all the documents and knowledge repositories.
Ensure that information is organized and accessible to all relevant teams.
REQUIREMENTS
We value talent, dedication, and a commitment to growth. If you possess the following qualifications, you're already a step ahead:
Bachelor's degree in Business Administration, Marketing, or related majors.
2 - 3 years of proven experience in project coordination or similar roles within a dynamic and fast-paced environment.
Experience using project management tools is a competitive advantage.
Excellent organizational and time-management skills, with a keen eye for detail.
Strong communication abilities, both written and verbal.
Proficiency in English is essential (IELTS >= 6.5), and Chinese is a plus.
Agile mindset, ability to work effectively within a diverse team, adapting to changing priorities.
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Career Path: Devote, learn, and grow to become a Project Manager or Product Owner
Competitive salary
Full salary during probation
12 days of work-from-home & 12 days of paid annual leave
Global health insurance package
Guaranteed 13th-month salary
Quarterly bonus and year-end bonus as part of our profit-sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5-star annual company trip, budget for frequent team building activities, and other monthly/quarterly/annual company events
General company T&D Program
Other benefits in accordance with the Company's Policy and Vietnam Labor Laws
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 14/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
C&B Specialist
Mức lương: Thỏa thuận - Chuyên môn: Hành chính, Nhân sự - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Operate and control all C&B activities in payroll, PIT, insurance, labor contracts, policies, benefits, timesheets, internal & external labor reports for local & expat staff
Initiate and implement C&B Policies, Reward & Recognition Programs, Loyalty Schemes, Health Care
Survey, update C&B market trend to provide high standard and modern perks and benefits programs
Set up and organize annual salary review, performance evaluation, promotion programs, etc.
Compute monthly payroll, Personal Income Tax, staff allowances and bonus in accordance with company policies
Give advice to employees and stakeholders about labor laws, company policies, regulations & practices to ensure compliance
Make monthly/periodic internal payroll report/ costing report, PIT report and other statutory reports for relevant authorities
Handle People Ops benefits administration including self-insured, group life, medical insurance as well as expatriate, partner & directors benefits administration
Manage and administer People Ops management system & labor contract practices
REQUIREMENTS
Bachelor or above degree
At least 3 years of experience in C&B
Detail-oriented and highly focused professional with effective written and verbal communication skills (English equivalent to IELTS 6++ or TOEIC 800++)
Experience in Technology/ E-commerce/ international companies is an advantage
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Competitive gross salary, open for discussion
Full salary during probation
Guaranteed 13th month salary
Quarterly bonus & Year-end bonus as part of our profit sharing program
12 days work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and direct family members
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5-star annual company trip, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 14/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Junior Project Coordinator (E-commerce)
Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales); Marketing, Truyền Thông, PR - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
As a key player in our dynamic team, your contributions will be felt across the organization. Here's how you'll make a difference:
1. Task and Timeline Management:
Work closely with internal stakeholders (Production team, marketing team, and product team) to manage and coordinate tasks and timelines.
Coordinate with external stakeholders (suppliers, factories, etc.) to ensure requirements are met.
Use management tools such as Jira and Asana to track progress and ensure that deadlines are met.
Monitor milestones and proactively detect potential risks, developing contingency plans as needed.
2. Communication:
Draft and distribute timely updates to internal stakeholders.
Serve as a central point of contact for inquiries and information sharing.
3. Feedback Management:
Collect, categorize, and distribute feedback from teams and other business partners.
Turn insights into actionable plans in collaboration with cross-functional teams.
Manage the feedback loop to ensure continuous improvement and alignment with goals.
4. Data-Driven and Agile Mindset:
Utilize data to inform decision-making and improve outcomes.
Apply agile methodologies to enhance efficiency and adaptability.
Help build and nurture an agile culture within the team and across the organization.
5. Documentation:
Create, update, and maintain all the documents and knowledge repositories.
Ensure that information is organized and accessible to all relevant teams.
REQUIREMENTS
We value talent, dedication, and a commitment to growth. If you possess the following qualifications, you're already a step ahead:
Bachelor's degree in Business Administration, Marketing, or related majors.
1-2 years of proven experience in project coordination or similar roles within a dynamic and fast-paced environment.
Experience using project management tools is a competitive advantage.
Excellent organizational and time-management skills, with a keen eye for detail.
Strong communication abilities, both written and verbal.
Proficiency in English is essential (IELTS >= 6.5), and Chinese is a plus.
Agile mindset, ability to work effectively within a diverse team, adapting to changing priorities.
BENEFITS
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Career Path: Devote, learn, and grow to become a Project Manager or Product Owner
Competitive salary
Full salary during probation
12 days of work-from-home & 12 days of paid annual leave
Global health insurance package
Guaranteed 13th-month salary
Quarterly bonus and year-end bonus as part of our profit-sharing program
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5-star annual company trip, budget for frequent team building activities, and other monthly/quarterly/annual company events
General company T&D Program
Other benefits in accordance with the Company's Policy and Vietnam Labor Laws
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 14/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW