[HN] Văn Phòng AEON Tuyển Dụng Customer Service & Satisfaction Officer, Nhân Viên Hành Chính-Kế Toán Full-time 2023

RESPONSIBILITIES
Handle Customer Voice
- Handle Customer Voices via Face book, Website and update in CV Master file
- Follow up Customer Voice (CV) report and update pending cases in Master file. Record,update the status of each case
- Remind Stores to update pending cases if it is over 5 days
- Communicate with related department to update pending cases
- Feedback all queries which are sent from Stores site and support Operation site to chaise with related department
- Raise and get the final from CS HQ Executive/Manager about the feedback to customer via Facebook, Website channel if it is over your abilities
Report & Handle Report
- Receive the reports (Customer Voice, Refund, Price Error, Delivery, SOP from Stores, report CV from EC (if any) to consolidate and update in Master file
- Basing on Customer Voice/complaince to check the situation and advice to improve
- Basing on Reports , put in Analyse file
- Send Refund Report to Stores
- Receive CS and Cashier Reports to consolidate and update in file
- Pre-Prepare CS report and support CS Executive
Control Activities
Randomly check Daily checklist,the compliance policies/procedure at Stores relating to Customer Service and Cashier
Admin
- Prepare Admin report to submit to Admin HQ department
- Make SAP report
- Be in charge of stationery...
Marketing Research (Service)
- Plan Store Tour
- Survey Competitors
- Give proposal/inititive to improve high level services
Support/ Project:
- Join/support the CS Projects are assigned by CS Executive/Manager
- Support CS HQ Executive/Manager if needed
WORKING TIME: 8:30 - 17:30 (Monday to Friday & 1 Saturday/ month)
QUALIFICATION & JOB REQUIREMENTS
University bachelor degree in Social Sciences, Business Administration, or Marketing
Proven track record in Customer Service /other customer facing role with experience in servicing key customers
Deep process know-how
High energy and proactive working style
Have a polite, tactful and friendly attitude
Have good understanding of the needs of customers
Fluent in English communication (verbal/written)
PREFERRED SKILLS
Knowledge in Microsoft Word, Excel and Power Point
Analytical and data input skills
Communication and presentation skills
Problem analysis and problem resolution skills
IF YOU ARE INTERESTED IN THIS POSITION, PLEASE DO NOT HESITATE TO SEND YOUR CV TO:
Ms. Duong - HR Department (Hanoi Office): [protected info]
Tel: ([protected info] - Ext: 719