Housekeeping Supervisor

Come join our Hyatt family! We are searching for someone like you who enjoys taking care of people! We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, EAP, Tuition Reimbursement & Awesome Travel Perks!
Job Overview: Supervise, train and inspect the performance of assigned room and floor attendants ensuring that all procedures are completed to the standards of the hotel. Assist where necessary to ensure optimum service to guests.
Reports To: Director of Housekeeping/Assistant Director of Housekeeping
Supervises: Room Attendants, Housepersons
Key Relationships:
Internal: Housekeeping Staff - Room Attendants, Houseperson, Laundry Attendants, Front Office Manager, Front Desk Hosts, Bell Staff, Maintenance Staff, Food and Beverage
External: Hotel guest/visitors, hotel vendor/suppliers.
Essential Job Functions:
● Verify room status on AM report; report discrepant rooms; prioritize and update status of check-out rooms.
● Distribute assignment sheets, room keys and beepers to designated staff. Maintain accurate records of assignments for security.
● Communicate additions or changes to the assignment sheets as they arise throughout the shift.
● Inspect supply levels, cleanliness and organization of floor closets and assign staff to rectify situation.
● Check room attendant's closet for proper supplies, neatness, cleanliness, or mechanical problems.
● Inspect rooms cleaned by assigned room attendants using designated checklist to ensure rooms are up to hotel standards and follow up with necessary corrections.
● Check vacant rooms, verify status and update status of discrepant rooms throughout shift as well as check DND rooms for status.
● "Mark" dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets. Council when necessary.
● Inspect public areas, restrooms, meeting and office space for cleanliness utilizing designated checklist.
● Complete work orders for maintenance repairs and submit to housekeeping. Contact engineering directly for urgent repairs.
● Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
● Monitor and handle guest complaints to ensure guest satisfaction.
● Provide feedback on staff performance to manager as well as report any disciplinary problems.
● Document pertinent information in departmental log book.
● Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action necessary.
● Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards.
● Successful completion of the training/certification process.
● Assist in other areas of Housekeeping as assigned as well as attend designated meetings.