HS Coordinator

Product Development Coordination (35%)
Receive new inquiries, RFQs, drawings, specifications, and technical requirements from customers or Hospitality Sales team.
Coordinate with Engineering (ME), Sourcing, QA, Compliance, Upholstery, Wood, Metal and Finish teams to evaluate feasibility and product requirements.
Manage drawing development process from kickoff until customer approval.
Track customer comments, technical revisions and approval status.
Coordinate finish sample, material sample and prototype development activities.
Support sourcing and qualification of new materials to meet project requirements.
Coordinate technical submissions, material approvals and compliance documentation.
Monitor sample production schedules and ensure samples are delivered according to agreed deadlines.
Coordinate sample photography and customer review process.
Arrange customer sample inspections and factory visits when required.
Coordinate sample shipment via courier, air freight or sea freight.
Ensure all approved information is communicated accurately to relevant departments for production implementation.
Project Management & Customer Service (45%)
Act as the primary customer contact throughout project execution.
Review purchase orders, BOQs, project specifications and commercial requirements.
Coordinate project kickoff and handover from Sales to Operations.
Develop and maintain project timelines covering drawings, material approvals, production, inspections and shipment.
Monitor project milestones and proactively identify schedule risks.
Coordinate with Planning, Production, Procurement, QA, Logistics and Compliance teams to resolve project issues.
Manage customer-owned material (COM) process including submission approvals, receiving status and production readiness.
Track production progress and provide regular status updates to customers.
Coordinate customer inspections, third-party inspections and factory acceptance reviews.
Manage shipment schedules, loading plans and delivery commitments.
Resolve customer complaints, non-conformance issues and post-shipment concerns.
Escalate critical risks and delays to management with proposed recovery plans.
Ensure all customer commitments are documented and followed through to completion.
Commercial Administration & Reporting (20%)
Maintain project files, approval logs, change registers and project documentation.
Update, project values, shipment schedules and commercial reports.
Track variation orders, customer changes and commercial impacts.
Prepare project status reports for management and customers.
Monitor project KPIs including approval lead times, sample timelines, production progress and on-time shipment performance.
Support sales team with project history, quotation clarifications and customer information.
Ensure accurate and complete documentation within ERP, and company reporting systems.