Human Resources Officer

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Viya Health Enterprises is a social business registered in several countries around the world, with activities in Southeast Asia. From periods to pleasure, Viya provides its users with the tools and resources to make the right decisions for their bodies, health and future. Today, Viya Health operates as a global network of locally run social businesses in 15 markets, combining consumer insights, digital tools and partnerships with pharmacies and health providers to make quality, affordable sexual and reproductive health products and services easier to reach. Viya Health Vietnam LLC, newly established and based in Hanoi, is one of Viya's priority markets in Southeast Asia.
Viya Health Vietnam LLC seeks a high motivated individual to serve as Human Resources Officer. This position will be a full-time, 01-year contract, to be based in Hanoi and will report to the Finance Manager
Position summary: This position is responsible for the day-to-day implementation of HR operations for Viya Health Vietnam LLC, including coordinating local recruitment, onboarding, contract administration, personnel records, payroll and personal income tax (PIT), and social insurance and benefits administration. Working under the supervision of the Finance Manager, the position supports the implementation of HR policies and the performance management process and ensures compliance with Vietnamese labor laws.
Key responsibilities include but not limited to:
1. Recruitment: Coordinate the recruitment process for staff at all levels. Maintain recruitment records and the candidate database.
2. Onboarding: Organize the onboarding of new employees and ensure that all newly recruited employees. Prepare induction schedules and materials and collect feedback to improve the process.
3. Contract Management: Prepare and issue labor contracts, contract amendments, and renewals. Administer contracts for consultants and third-party contractors.
4. Employee Policies: Communicate the Employee Handbook to staff and respond to staff queries on HR policies and procedures. Monitor adherence to policies and standards of conduct, report potential breaches to the supervisor and support the related procedures as outlined in the Employee Handbook.
5. Personnel Files Management: Create and maintain up-to-date personnel files and HR database records for all employee transactions, in line with guidelines and confidentiality requirements.
6. Employee Relations: Function as the first point of contact for employees on HR-related matters, providing ongoing support so that employees can work effectively. Escalate employee relations issues to the supervisor and support line managers in resolving them. Act as the focal point for Code of Conduct grievances and related processes.
7. Performance Management: Coordinate the annual performance appraisal process, including distributing forms and guidance, tracking completion, consolidating results and maintaining records. Support line managers and staff in setting clear goals.
8. Payroll and Benefits Administration: Prepare monthly payroll. Keep the salary matrix data up to date and support salary benchmarking exercises. Ensure all statutory and private insurance schemes comply with local laws and/or the applicable Employee Handbook. Be in charge of monthly PIT declaration and annual PIT finalization for eligible staff.