I. KEY RESPONSIBILITIES
- Manage and process import shipment documentation.
- Monitor shipment progress, coordinate with relevant parties, and provide timely updates to customers.
- Receive and respond to customer inquiries while handling service-related issues promptly and professionally.
- Maintain service quality to enhance customer satisfaction and strengthen the Company's reputation.
II. JOB DESCRIPTION
- Manage and process import documentation, including checking pre-alerts from overseas agents, submitting manifest data, issuing Arrival Notices (A/N) and Delivery Orders (D/O), and maintaining documentation records in accordance with Company procedures.
- Accurately update shipment information, operational costs, and other related data in the Company's system.
- Coordinate with shipping lines, airlines, ports, warehouses, and other relevant parties to monitor shipment status, control costs, and resolve operational issues throughout the transportation process.
- Proactively provide shipment updates to customers, respond to inquiries, and support issue resolution to ensure high-quality customer service.
- Monitor, verify, and process payment requests for shipment-related expenses in compliance with Company procedures.
- Arrange cargo insurance certificates for shipments requiring insurance coverage upon customer request.
- Collaborate with internal departments to ensure multi-service shipments are handled efficiently and delivered on schedule.
- Prepare periodic shipment volume reports and other reports as assigned by the Department Manager.
- Perform other duties assigned by the direct supervisor.
III. JOB REQUIREMENTS
- Bachelor's or Associate's degree in Logistics, Import-Export, Economics, or other related fields.
- At least 1-2 years of experience in a similar position within the Logistics or Freight Forwarding industry.
- Chinese language proficiency is an advantage.
- Strong communication, negotiation, problem-solving, and decision-making skills.
- Proficient in Microsoft Office and other job-related software.
- Good command of English for daily business communication.
- Ability to work independently as well as collaboratively in a team environment.
- Detail-oriented, proactive, responsible, and able to work effectively under pressure.
- Strong sense of confidentiality and compliance with Company policies and procedures.
IV. BENEFITS
- Competitive Compensation & Performance Recognition: Attractive salary with regular performance reviews. Total annual bonus of 3-8 months' salary (13th-month bonus & KPI bonus), plus Sales Bonus (if applicable) and holiday/birthday bonuses.
- Flexible & Supportive Working Environment: A workplace that promotes work-life balance and enables employees to perform at their best.
- Comprehensive Benefits: Full statutory Social, Health, and Unemployment Insurance, private healthcare insurance, annual leave, continuous learning opportunities, and a clear career development path.
- Transparent & Empowering Culture: Performance-based evaluation where high performers are recognized and rewarded with fast career growth opportunities.
- Comfortable Workplace: Modern office with an in-house canteen and a fully equipped, employee-friendly working environment.
- Employee Engagement & Well-being: Domestic and international company trips, annual health check-ups, Year-End Party, and various internal activities.
- Rewarding Performance Culture: Most employees receive 3-5 months' bonus annually, while top performers may earn significantly more based on their contributions. We are looking for people who aspire to grow with the Company-not just complete the job.
V. WORKING HOURS
- Monday to Friday: 8:00 AM - 12:00 PM; 1:30 PM - 5:30 PM.
- Saturday: 8:00 AM - 12:00 PM; two Saturdays off per month.
VI. WORKING LOCATION
- 39-41 B4 Street, An Khanh Ward, Ho Chi Minh City, Vietnam (Former Sala, District 2).
VII. CONTACT
- Email: [protected info]
- Tel: (+84) 28 3636 3888 - Ext. 110 (Ms. Vi)
