IT Analyst (Help Desk Engineer)

Receiving support requests directly from users, via emails or hotlines, logging tickets to the ServiceDesk system, and confirming the reception of requests to users in a timely manner
Setting up and preparing PCs/Laptop (hardware/software/connectivity) for newcomers and Renesas VN employees
Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
Understanding IT Storage/Warehouse organizing. Ability to manage and maintaining IT assets, IT accessories ...
Installing software base on user requests
Completing other technical tasks assigned by IT Supervisor/Manager and the Management
Job requirements:
On-site work
Good knowledge in PC and other IT devices' hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
Have experience working on any Help Desk or similar systems (example: ServiceNow, JIRA, ...)
Basic knowledge in networking, server, corporate web tool/application, web filter, antivirus software, VPN ...
Good knowledge in Operation System: Windows 10/11, Redhat, Ubuntu
Good knowledge in writing scripting: PowerShell (Windows) and Bash shell (Linux)
Have knowledge about any Cloning system or mass deployment is a plus
Have knowledge in MS Office 365, Microsoft 365 Tools, AD Azure, Copilot, Virtualize system is advantage
Ability to utilize tools like Microsoft Excel, Power Point, Power BI, Power Automate, Power Apps to write report and analyze it, is a plus.