Position Objective
The
Business Analyst (BA) plays a key role in shaping and defining business requirements for school initiatives that leverage technology to improve teaching, learning, and operations.
The BA partners across functions, schools, and countries to understand needs, identify problems, and design effective solutions using design thinking, agile practices, and data-driven analysis.
This role also coordinates early project phases and may lead initiatives from ideation to benefit realization, ensuring outcomes align with the school's strategic goals.
Responsibilities
1. Business Analysis & Requirements Development
• Analyze and document business needs, challenges, and opportunities across functions.
• Facilitate workshops and stakeholder interviews to define user stories, process maps, and functional requirements.
• Apply design thinking and customer journey mapping to uncover true needs and generate innovative solutions.
2. Insight Generation & Ideation
• Lead ideation, prototyping, and testing activities to refine and validate proposed solutions.
• Use data and feedback to support decision-making and improvement recommendations.
3. Planning & Coordination
• Coordinate early-stage project planning and develop high-level timelines, deliverables, and stakeholder roles.
• Support
project managers or lead smaller initiatives through agile delivery cycles.
• Track project progress and provide updates on outcomes and risks.
4. Communication & Stakeholder Engagement
• Act as the link between business users, IT, and vendors to ensure clarity and alignment.
• Present insights, options, and recommendations clearly to non-technical audiences.
• Produce accurate documentation (requirements, workflows, reports).
5. Continuous Improvement & Change Enablement
• Identify process inefficiencies and propose improvements.
• Promote user-centered design, innovation, and agile approaches across teams.
