IT End User Support Specialist

YOUR BACKGROUND
• Experience in quality assurance, customer quality, or manufacturing quality environment in AUTOMATIVE or WIRE HARNESS
• Familiar with quality systems, audits, and continuous improvement methodologies
• Experience in problem-solving and root cause analysis
• Knowledge of customer quality requirements and production processes
• Strong analytical, reporting, and communication skills
QUALIFICATIONS
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in providing first-level technical support in a professional environment.
• Solid knowledge of commonly used Engineering basic applications (CAD ,CAM), operating systems (Windows), and productivity tools.
• Familiarity with computer hardware, peripherals, and mobile devices (desktops, laptops, printers, Hand scanners, smartphones, tablets).
• Basic understanding of networking principles, protocols, and troubleshooting.
• Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
• Strong customer service orientation with effective communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Patience and empathy when dealing with end users, ensuring a positive customer experience.
• Ability to work independently as well as collaboratively within a team.
• English communication is a must
YOUR BENEFITS AT VERSIGENT:
• Private health care effective day 1 of employment
• 100% salary and full insurance during the probation
• 13th‐month salary + KPI bonus
• Working schedule: Monday-Friday & 02 Saturday/month
• Opportunities for overseas training
• Free lunch at the company
• Learning and development opportunities
• Recognition for innovation and excellence
• Opportunities to give back to the community