IT End User Support Specialist
Hạn nộp hồ sơ: 29/08/2026 (Còn 4 ngày)
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Mô tả công việc
YOUR ROLE
We are seeking a skilled IT End User Support Specialist to provide technical assistance and support to our organization's end users. As an End User Support Specialist, you will be responsible for resolving basic engineering application support and hardware issues, assisting with IT equipment setup, and delivering excellent customer service to ensure smooth and efficient operations.
RESPONSIBILITIES
• 1st and 2nd level AIMS system support
• DT&IT asset management
• DT&IT CR management
• MES (Production application) implementation support
• Other related responsibilities
• Provide first-level technical support to end users via various channels such as phone, email, chat, or in-person.
• Diagnose and troubleshoot basic engineering software, hardware, and network issues reported by end users.
• Guide end users through step-by-step instructions to resolve technical problems or escalate to higher-level support when required.
• Install, configure, and maintain software applications, operating systems, and hardware devices for end users.
• Assist with the setup and configuration of desktops, laptops, printers, mobile devices, and other IT equipment.
• Collaborate with other local and global IT teams to ensure timely and effective problem resolution and escalation of complex issues.
• Maintain accurate records of end-user requests, issues,
• Provide training and guidance to end users on using IT equipment, and best practices for data security.
• Stay updated on the latest technology trends and advancements to provide proactive solutions and recommendations to end users.
• Contribute to the development and maintenance of IT support documentation, knowledge base articles, and FAQs.
We are seeking a skilled IT End User Support Specialist to provide technical assistance and support to our organization's end users. As an End User Support Specialist, you will be responsible for resolving basic engineering application support and hardware issues, assisting with IT equipment setup, and delivering excellent customer service to ensure smooth and efficient operations.
RESPONSIBILITIES
• 1st and 2nd level AIMS system support
• DT&IT asset management
• DT&IT CR management
• MES (Production application) implementation support
• Other related responsibilities
• Provide first-level technical support to end users via various channels such as phone, email, chat, or in-person.
• Diagnose and troubleshoot basic engineering software, hardware, and network issues reported by end users.
• Guide end users through step-by-step instructions to resolve technical problems or escalate to higher-level support when required.
• Install, configure, and maintain software applications, operating systems, and hardware devices for end users.
• Assist with the setup and configuration of desktops, laptops, printers, mobile devices, and other IT equipment.
• Collaborate with other local and global IT teams to ensure timely and effective problem resolution and escalation of complex issues.
• Maintain accurate records of end-user requests, issues,
• Provide training and guidance to end users on using IT equipment, and best practices for data security.
• Stay updated on the latest technology trends and advancements to provide proactive solutions and recommendations to end users.
• Contribute to the development and maintenance of IT support documentation, knowledge base articles, and FAQs.
Yêu cầu
YOUR BACKGROUND
• Experience in quality assurance, customer quality, or manufacturing quality environment in AUTOMATIVE or WIRE HARNESS
• Familiar with quality systems, audits, and continuous improvement methodologies
• Experience in problem-solving and root cause analysis
• Knowledge of customer quality requirements and production processes
• Strong analytical, reporting, and communication skills
QUALIFICATIONS
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in providing first-level technical support in a professional environment.
• Solid knowledge of commonly used Engineering basic applications (CAD ,CAM), operating systems (Windows), and productivity tools.
• Familiarity with computer hardware, peripherals, and mobile devices (desktops, laptops, printers, Hand scanners, smartphones, tablets).
• Basic understanding of networking principles, protocols, and troubleshooting.
• Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
• Strong customer service orientation with effective communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Patience and empathy when dealing with end users, ensuring a positive customer experience.
• Ability to work independently as well as collaboratively within a team.
• English communication is a must
YOUR BENEFITS AT VERSIGENT:
• Private health care effective day 1 of employment
• 100% salary and full insurance during the probation
• 13th‐month salary + KPI bonus
• Working schedule: Monday-Friday & 02 Saturday/month
• Opportunities for overseas training
• Free lunch at the company
• Learning and development opportunities
• Recognition for innovation and excellence
• Opportunities to give back to the community
• Experience in quality assurance, customer quality, or manufacturing quality environment in AUTOMATIVE or WIRE HARNESS
• Familiar with quality systems, audits, and continuous improvement methodologies
• Experience in problem-solving and root cause analysis
• Knowledge of customer quality requirements and production processes
• Strong analytical, reporting, and communication skills
QUALIFICATIONS
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in providing first-level technical support in a professional environment.
• Solid knowledge of commonly used Engineering basic applications (CAD ,CAM), operating systems (Windows), and productivity tools.
• Familiarity with computer hardware, peripherals, and mobile devices (desktops, laptops, printers, Hand scanners, smartphones, tablets).
• Basic understanding of networking principles, protocols, and troubleshooting.
• Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
• Strong customer service orientation with effective communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Patience and empathy when dealing with end users, ensuring a positive customer experience.
• Ability to work independently as well as collaboratively within a team.
• English communication is a must
YOUR BENEFITS AT VERSIGENT:
• Private health care effective day 1 of employment
• 100% salary and full insurance during the probation
• 13th‐month salary + KPI bonus
• Working schedule: Monday-Friday & 02 Saturday/month
• Opportunities for overseas training
• Free lunch at the company
• Learning and development opportunities
• Recognition for innovation and excellence
• Opportunities to give back to the community
Quyền lợi
Thưởng
13th-month salary + KPI bonus
Chăm sóc sức khoẻ
Private health care effective day 1 of employment
Nghỉ phép có lương
100% salary and full insurance during the probation
Xem thêm
13th-month salary + KPI bonus
Chăm sóc sức khoẻ
Private health care effective day 1 of employment
Nghỉ phép có lương
100% salary and full insurance during the probation
Xem thêm
Thông tin khác
NGÀY ĐĂNG
30/07/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Technical Support, Networking Principles, End User Support, Helpdesk, analytical skills
LĨNH VỰC
Sản xuất
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
30/07/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Technical Support, Networking Principles, End User Support, Helpdesk, analytical skills
LĨNH VỰC
Sản xuất
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
- Thu nhập: Thương lượng
Nơi làm việc
- Industrial Park 3, Xuan Truc, Hung Yen
Việc làm tương tự khác
CÔNG TY TNHH VERSIGENT VIỆT NAM
Xem trang công ty- Địa chỉ công ty: Xưởng F8 và một phần Xưởng F7, Nhà xưởng 2, Lô E4, E5, E6, E10, E11, E12 Khu công nghiệp số 03, Xã Xuân Trúc, Tỉnh Hưng Yên, Việt Nam
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