IT Lead (English Fluency - AI Driven)

YOU WILL:
1. IT Operations & Governance
• Oversee end-to-end IT operations across all office locations
• Establish clear IT governance, roles, responsibilities, and escalation mechanisms
• Ensure timely incident reporting, coordination, and resolution for major IT issues
• Provide regular IT status, risk, and improvement reports to management
2. Infrastructure & Service Management
• Manage corporate network (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools
• Ensure office and production environments meet business SLA requirements
• Own IT asset lifecycle management (procurement, deployment, inventory, retirement)
• Manage external vendors and service providers
3. Information Security & Compliance
• Implement and maintain IT security and compliance controls required for business lines
• Support internal audits, customer reviews, and compliance assessments
• Define and enforce IT security policies, incident response plans, and awareness programs
• Ensure proper access control, identity management, and data protection
4. AI Enablement & Innovation
• Identify and implement AI solutions to enhance IT operations and productivity
• Drive adoption of AI tools to optimize internal workflows and service delivery
• Collaborate with stakeholders to integrate AI into support and business processes
5. Team Leadership & Development
• Lead and manage IT teams across multiple offices
• Set clear performance objectives and accountability mechanisms
• Improve execution, professionalism, and internal service credibility of the IT function
• Build standardized processes to reduce dependency on individuals
6. Cross-functional & International Communication
• Work closely with business, compliance & security, operations teams and other functional teams
• Communicate effectively in English with oversea leadership team
• Translate and report technical issues into structured, business-oriented updates for non-technical stakeholders