Mô tả công việc
As a member of ICT Division, this job holder pays a supporting role in daily business requirement on IT System usage. This position is to provide technical supports to end users relating to desktop hardware and application software to ensure excellent customer services.
1. Main
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Run reports to determine malfunctions that continue to occur.
• Respond to queries either in person or over the phone
• Follow up with customers to ensure issue has been resolved.
• Ask questions to determine nature of problem.
• Gain feedback from customers about computer usage.
2. Others
• Write training manuals.
• Train computer users.
• Install/ Clean up computer peripherals for users.
Yêu cầu
1. Qualification
• Major in Information Technology or related majors
2. Work Experience
• At least 01 years experience about AD, Exchange, File Server, VDI, VoIP at level 1 supporting
• Support or understand system/ application used to in Finance/ Banking
3. Knowledge
• Having knowledge of Endpoint OS (Windows/ Mac) including installation/ change/ fixing
• Having knowledge of PC, LAN issues troubleshooting
• Good understanding of fundamental network (IP, HTTP, FTP, DHCP, and DNS)
4. Skills
• Endpoint problems skills (hardware/software issues)
• MS Office skills
• Communication
• Good collaboration
• Time Management
Quyền lợi
Colleagues:
Friendly and dynamic working environment
Annual leave:
12 Days of annual leave
3 days of sick leave with pay
Benefits:
Competitive salary
Guaranteed 13th month salary
100% probation salary
Premium health insurance for employees
Annual health check
Other extras:
Vietnam company trip
Engagement and outdoor Quarterly/Yearly Employee Recognition
Long service award: 5 years, 10 years, 15 years activities (birthday, football, charity etc)
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 18:00)
Thứ 7 (từ 08:30 đến 12:00)
Làm 2 sáng thứ 7/tháng
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: Pico Plaza, 20 Cộng Hòa, Phường Bảy Hiền (quận Tân Bình cũ)
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/06/2026
