Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Responsibility
• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
• The candidate must be available to onboard as soon as possible, with an expected start date of May 12 or May 19
• Advanced English proficiency (equivalent to IELTS 6.5 or higher)
• Outstanding customer service skills, emphasizing empathy, patience, and active listening
• Plus point: Having background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity & Cloud Security/Automation
• Open to freshers
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Adaptability and flexibility to work in a fast-paced environment
Working schedule: Fixed Night Shift: 10PM - 7AM
• 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
• Holiday shifts will be registered in advance
• Any shift or schedule changes will be notified by the department head
Quyền lợi
Thưởng
Salary range 18M - 24M gross
Salary at 100% during the probationary period
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary, PVI insurance, 500,000 VND food allowance
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance
Annual Health Checkup
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
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Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Adaptability, Adaptability, Adaptability, Analytical Skills, Customer Service, Problem-solving, Technical background
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: 18tr-24tr ₫/tháng
Nơi làm việc
- 8th Floor, Lancaster Luminaire Building, No. 1152 - 1154 Lang Street, Dong Da Ward, Hanoi City
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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