IT Support HN - Cloud Security (English - Open to Freshers)

What is Azure Cloud Security?
Azure Cloud Security refers to the set of practices, tools, and features provided by Microsoft Azure to protect cloud-based data, applications, and services. It involves measures to safeguard against security threats, ensuring confidentiality, integrity, and availability of cloud resources. This includes features such as identity and access management (IAM), encryption, firewalls, threat detection, and compliance tools to secure both the infrastructure and user data in the Azure cloud environment.
A Technical Support Engineer for a Microsoft Azure project is responsible for providing assistance and troubleshooting support to clients using Azure services. Our role typically involves resolving technical issues, guiding clients through cloud service deployments, configuring Azure solutions, diagnosing problems related to cloud infrastructure, and helping to ensure that services run smoothly. We work with customers to address complex issues related to networking, security, storage, compute resources, and other Azure-based technologies. Additionally, we may assist in optimizing cloud solutions and ensuring proper service integration.
YOU WILL:
• Customer Support: Receive support request via our ticketing system. Review issues and contact customers to
understand and resolve their issues.
• Issue Resolution: Analyze problems and develop solutions using log analysis and proprietary tools. Resolve or
escalate multiple and varied customer issues. Document technical work and research.
• Collaboration: Work with resources from other relevant teams and departments to resolve customer issues.
• Training: Attend readiness and non-technical training to become proficient in support topics.
• Product/Process Improvement: Provide feedback to improve products and identify potential defects for
escalation.
• Process Adherence: Follow business-provided processes and attend case triage meetings, team meetings to
collaborate and share ideas.