Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Key Responsibilities
• Technical Support:
◦ Provide first-line support for desktops, laptops, printers, and mobile devices running Windows, macOS, and Linux.
◦ Resolve software issues (e.g., Microsoft Office, VPNs, collaboration tools like Meet or Slack).
◦ Diagnose and troubleshoot network connectivity problems (Wi-Fi, LAN, VPN).
• AI Integration:
◦ Collaborate with the IT team to implement AI-driven solutions, such as chatbots for user support, predictive maintenance for hardware, or automated ticketing systems.
◦ Experiment with AI tools (e.g., natural language processing, machine learning APIs) to streamline IT workflows.
• System Administration:
◦ Assist in managing user accounts via Active Directory or cloud platforms (e.g., Google Workspace).
◦ Perform basic server maintenance tasks (e.g., updates, backups) under supervision.
• Documentation & Training:
◦ Create and update knowledge base articles, leveraging AI to generate user-friendly guides.
◦ Train staff on new tools and technologies, with a focus on AI-enhanced features.
• Innovation:
◦ Propose creative solutions to improve IT processes, drawing on your AI knowledge.
◦ Stay updated on emerging tech trends to keep our systems ahead of the curve.
Yêu cầu
● Education:
○ Bachelor's degree or diploma in Computer Science, Information Technology, or a related field (recent graduates encouraged to apply!).
○ Alternatively, equivalent self-taught experience or certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Azure Fundamentals).
○ Must have good English communication skills
● Experience:
○ 0-2 years of IT support experience (internships, personal projects, or part-time roles count!).
○ Hands-on familiarity with AI concepts (e.g., machine learning, NLP) through coursework, projects, or tools like ChatGPT APIs is a big plus.
● Technical Skills:
○ Proficiency with Windows 10/11, macOS, and basic Linux commands.
○ Understanding of networking basics (TCP/IP, DNS, DHCP).
○ Experience with troubleshooting hardware (PCs, printers) and software.
○ Bonus: Coding skills (e.g., Python, PowerShell) for automation or AI experimentation.
● Soft Skills:
○ Strong problem-solving mindset and a curiosity to learn.
○ Excellent communication skills to assist users of all tech levels.
○ Team player with a proactive, can-do attitude.
Quyền lợi
Thưởng
Tháng lương thứ 13
Chăm sóc sức khoẻ
health benefits
Đào tạo
Chế độ đào tạo nâng cao nghiệp vụ và có cơ hội thăng tiến trong nghề nghiệp
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Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Technical Support, API Integration, System Administration, Basic Networking, English
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thương lượng
Nơi làm việc
- Ho Chi Minh City, Vietnam
