JOB SUMMARY:
We are looking for a Junior Customer Service Executive to join our team in Hanoi and Hung Yen. The job holder will manage tenant relationships by addressing inquiries, complaints, and requests in a timely and efficient manner, reporting directly to the Head of Marketing. The candidate will provide support for after-sales services, including utility transfers, compliance with regulations, licensing, and other value-added services. The idea candidate should have a solid background in customer service, preferably in the industrial real estate sector, and should be proficient in Chinese and Vietnamese.
RESPONSIBILITIES:
• Resolve tenant inquiries, complaints and requests in a timely and efficient manner.
• Support and advise tenants for the after sales services such as transfer of utilities contract, compliance with laws and regulations of the government and industrial park
developers, fire safety regulations, licensing application, labor force, tax and other value-added services, etc.
• Co-ordinate with Facilities Management team on handover and takeover of the leased units to ensure compliance with Development Guidelines and quality of the leased units.
• Coordinate with other departments to ensure the smooth business operation and to satisfy tenants in daily operation.
• Maintain close communication with leasing team to address daily needs, special requests from the tenants and leasing issues.
• Maintain respective documentation of tenant-related documents, handover/ takeover minutes and other communication with tenants.
• Frequently conduct site visit if needed in daily operations.
• Perform other related duties as requested.
• Bachelor's degree in Business Administration, Hospitality or related fields.
• 1 to 2-year of experience in Customer Service or Hospitality.
• Proficient in both spoken and written Chinese and Vietnamese. English would be a plus.
• Proficient in Microsoft Office.
• Professional customer service skills.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Well organization & time management.
• Ability to work effectively within a team and independently.
• Mature, patient, attentive, detail-oriented, dynamic and proactive.
• Based in Hanoi and Hung Yen (KCN VTK) and travel as required.
