Junior Reservations Executive

POSITION PURPOSE
The role of Reservations Executive focuses on executing the operational standards and requirements that will drive customer satisfaction and productivity. You will be a proactive member of the Reservations team, reporting to the Reservations Team Leader. You will work closely with regional teams to ensure that bookings from global clients are handled efficiently. Your key responsibilities include replying to all inquiries within the expected turnaround time and providing excellent customer support to ensure the booking process is correct. You are expected to have a thorough understanding of the client's brand, expectations, and standards, and possess a strong drive for success.
JOB SPECIFICATIONS
Reservations:
Work closely with the Operations team to confirm bookings and services.
Double-check itineraries, bookings, and vouchers for accuracy before sending confirmations.
Handle special requests like dietary needs, accessibility, or event arrangements.
Input and update all bookings in the system accurately.
Monitor deadlines for deposits, payments, and cancellations to avoid issues.
Coordinate with suppliers to confirm services and secure the best rates.
Collaborate with Sales and Operations teams to provide seamless services.
Provide hotline support during and outside working hours.
Share destination updates and new ideas to improve team performance.
Participate in training to stay informed about new systems and products.
Support:
Carry out additional tasks assigned by the Team Leader, such as training new team members, providing backup support, preparing reports, and loading documents, etc.
Maintain transparent communication by sharing updates, feedback, and operational insights with relevant teams.
Self-Development:
Maintain up-to-date knowledge of company products, destinations, systems, and procedures.
Actively seek feedback to enhance individual performance and professional growth.
Participate in training programs to strengthen technical, commercial, and operational competencies.
Demonstrate a proactive learning mindset and actively contribute to new initiatives and projects.