Key Account ManagerCÔNG TY TNHH NIN SING LOGISTICS (NINJA VAN) - TP HCM
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản trị kinh doanh, Quản lý điều hành, Thống kê, Giao Dịch Khách Hàng, Bán hàng, Kinh doanh
Thu nhập: Trên 30 Tr VND
Hình thức: Toàn thời gian
Ngày đăng: 09/10/2024
Hạn nộp: 10/11/2024
Mô tả công việc
Mô tả Công việc
Performance Monitoring (10%)
Develop daily, weekly and monthly reports on team's productivity & KPI. Monitor & propose to the Deputy Head to adjust KPI if needed to support the business strategy.
Manage technical projects aimed at improving performance of the team such as: FM Cluster, Partial Delivery, Zalo OA,...
Seller support (70%)
Internal
Set specific customer service standards
Ensure customer service is timely and accurate on a daily basis (through collaborating with the internal QA team in developing & monitoring QA criterias & reports.)
Provide customer feedback to the appropriate internal teams, like operations, commercial & product team
Collaborate with internal teams (ex: Operations, Product, Commercial team...) to proactively find both short & long term solutions to handle customers' issues.
Contribute to and improve Ninja Van's overall processes to enhance Customer Service and Satisfaction
Establish best practice throughout Contact Reason analysis to feedback with other stakeholders.
External (Seller/Buyer):
Follow up with customers to identify areas of improvement (though seller visit or reporting/surveys)
Contribute to improving customer support by actively responding to queries and handling complaints
Team Management (20%)
Recruit, train and support team on daily operation
Manage team and evaluate performance
Establish best practices through the entire technical support process
Develop daily, weekly and monthly reports on team's productivity & KPI. Monitor & propose to the Deputy Head to adjust KPI if needed to support the business strategy.
Manage technical projects aimed at improving performance of the team such as: FM Cluster, Partial Delivery, Zalo OA,...
Internal
Set specific customer service standards
Ensure customer service is timely and accurate on a daily basis (through collaborating with the internal QA team in developing & monitoring QA criterias & reports.)
Provide customer feedback to the appropriate internal teams, like operations, commercial & product team
Collaborate with internal teams (ex: Operations, Product, Commercial team...) to proactively find both short & long term solutions to handle customers' issues.
Contribute to and improve Ninja Van's overall processes to enhance Customer Service and Satisfaction
Establish best practice throughout Contact Reason analysis to feedback with other stakeholders.
External (Seller/Buyer):
Follow up with customers to identify areas of improvement (though seller visit or reporting/surveys)
Contribute to improving customer support by actively responding to queries and handling complaints
Recruit, train and support team on daily operation
Manage team and evaluate performance
Establish best practices through the entire technical support process
Performance Monitoring (10%)
Develop daily, weekly and monthly reports on team's productivity & KPI. Monitor & propose to the Deputy Head to adjust KPI if needed to support the business strategy.
Manage technical projects aimed at improving performance of the team such as: FM Cluster, Partial Delivery, Zalo OA,...
Seller support (70%)
Internal
Set specific customer service standards
Ensure customer service is timely and accurate on a daily basis (through collaborating with the internal QA team in developing & monitoring QA criterias & reports.)
Provide customer feedback to the appropriate internal teams, like operations, commercial & product team
Collaborate with internal teams (ex: Operations, Product, Commercial team...) to proactively find both short & long term solutions to handle customers' issues.
Contribute to and improve Ninja Van's overall processes to enhance Customer Service and Satisfaction
Establish best practice throughout Contact Reason analysis to feedback with other stakeholders.
External (Seller/Buyer):
Follow up with customers to identify areas of improvement (though seller visit or reporting/surveys)
Contribute to improving customer support by actively responding to queries and handling complaints
Team Management (20%)
Recruit, train and support team on daily operation
Manage team and evaluate performance
Establish best practices through the entire technical support process
Develop daily, weekly and monthly reports on team's productivity & KPI. Monitor & propose to the Deputy Head to adjust KPI if needed to support the business strategy.
Manage technical projects aimed at improving performance of the team such as: FM Cluster, Partial Delivery, Zalo OA,...
Internal
Set specific customer service standards
Ensure customer service is timely and accurate on a daily basis (through collaborating with the internal QA team in developing & monitoring QA criterias & reports.)
Provide customer feedback to the appropriate internal teams, like operations, commercial & product team
Collaborate with internal teams (ex: Operations, Product, Commercial team...) to proactively find both short & long term solutions to handle customers' issues.
Contribute to and improve Ninja Van's overall processes to enhance Customer Service and Satisfaction
Establish best practice throughout Contact Reason analysis to feedback with other stakeholders.
External (Seller/Buyer):
Follow up with customers to identify areas of improvement (though seller visit or reporting/surveys)
Contribute to improving customer support by actively responding to queries and handling complaints
Recruit, train and support team on daily operation
Manage team and evaluate performance
Establish best practices through the entire technical support process
Yêu cầu
Yêu Cầu Công Việc
Bachelor Degree & above
Proven work experience as a KAM/ CE/ CR/ AM Manager
Candidates in the Logistics, Express, and E-commerce industries are given preference (prefer Female)
Hands on experience with help desk and remote control software
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Team management skills
Customer-service oriented with a problem-solving attitude
Hands on experience with help desk and remote control software
Communication in English
Bachelor Degree & above
Proven work experience as a KAM/ CE/ CR/ AM Manager
Candidates in the Logistics, Express, and E-commerce industries are given preference (prefer Female)
Hands on experience with help desk and remote control software
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Team management skills
Customer-service oriented with a problem-solving attitude
Hands on experience with help desk and remote control software
Communication in English
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Giới tính:
Nữ
Phụ cấp khác:
Year End Party, annual Townhall Ceremony
Annual company trip
Attractive team-building activities, regular internal activities
Provide laptop for employees
Thời gian thử việc: 2 months (full salary)
Cơ hội huấn luyện:
Participate in internal training courses: online/offline
Opportunities to promote to higher positions: Senior Manager, etc.
Độ tuổi:
Không giới hạn tuổi
Thời gian làm việc: Monday - Saturday (Saturday flexible)
Đồng nghiệp:
Senior leaders are open-minded, respectful, and ready to facilitate personal growth
Young and dynamic working environment
The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.
Phúc lợi:
Competitive income compared to the market
Paid social insurance based on full salary
13th month bonus
Review of salaries once a year
High-class AON Health Insurance for manager level.
Ngày nghỉ: 12 days annual leave, 5 days sick leave (with full salary)
Lương:
Trên
30 Tr
VND
Đại học
Giới tính:
Nữ
Phụ cấp khác:
Year End Party, annual Townhall Ceremony
Annual company trip
Attractive team-building activities, regular internal activities
Provide laptop for employees
Thời gian thử việc: 2 months (full salary)
Cơ hội huấn luyện:
Participate in internal training courses: online/offline
Opportunities to promote to higher positions: Senior Manager, etc.
Độ tuổi:
Không giới hạn tuổi
Thời gian làm việc: Monday - Saturday (Saturday flexible)
Đồng nghiệp:
Senior leaders are open-minded, respectful, and ready to facilitate personal growth
Young and dynamic working environment
The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.
Phúc lợi:
Competitive income compared to the market
Paid social insurance based on full salary
13th month bonus
Review of salaries once a year
High-class AON Health Insurance for manager level.
Ngày nghỉ: 12 days annual leave, 5 days sick leave (with full salary)
Lương:
Trên
30 Tr
VND
Giới thiệu công ty
CÔNG TY TNHH NIN SING LOGISTICS (NINJA VAN) - TP HCM việc làm
307/21 Nguyễn Văn Trỗi, Phường 1, Quận Tân Bình, TP. HCM
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Vị trí Key Account Manager do công ty CÔNG TY TNHH NIN SING LOGISTICS (NINJA VAN) - TP HCM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Trên 30 Tr VND, tìm thêm việc làm về Key Account Manager hoặc công ty CÔNG TY TNHH NIN SING LOGISTICS (NINJA VAN) - TP HCM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH NIN SING LOGISTICS (NINJA VAN) - TP HCM việc làm
307/21 Nguyễn Văn Trỗi, Phường 1, Quận Tân Bình, TP. HCM
Quy mô: Từ 5000 - 10000 nhân viên