Korean Reservations

OUR COMPANY POSITION
Vivu Journeys is a destination management company on the brink of an exciting new venture into the Travel industry. Our CEO founded his first DMC (Destination Management Company) in 1994 and by 2018 the company had expanded outside of its home, Vietnam, to span 11 countries within South East Asia, carrying close to half a million passengers throughout the region that same year. We are delighted to be re-entering the DMC space and this time now operating in UK, Ireland, Portugal, Spain, Vietnam, Laos, Thailand, Cambodia with bigger plans to expand globally.
Typically, a DMC works as a middleman buying product from hotels, transport and touring companies to sell onto Tour Operators or Travel Agents at a profit. For ViVu, in addition to connecting our partners with key suppliers, we will also be creating and operating our own product and tapping into the other hospitality arms of our Parent company, TMG.
TMG is a leading travel & hospitality business within Asia offering 4 different pillars within travel; DMC, Hotels and cruises - we own 11 hotels and 7 river and sea boats with plans to expand our assets as we move into these new mar-kets; Airlines, we own 3 seaplanes that operate in our homeland Vietnam and are about to embark on an exciting new airline project within Asia; Online - As one of Vietnam's most successful Online travel Agents, we are industry leaders in technology, developed inhouse.
POSITION PURPOSE
The role of Korean Reservations focuses on handling Korean market inquiries and ensuring a smooth booking process for Korean-speaking clients at Vivu Journeys. You will be a key member of the Operations & Reservations team, re-porting to Danang Operations Manager. Your core responsibilities include responding to inquiries from Korean travel agents and clients within the expected turnaround time, delivering excellent customer service. Success in this role re-quires a good understanding of the Korean travel market, strong attention to detail, fluency in Korean and English, and the ability to align with client expectations and Vivu Journeys' service standards. A proactive and sales-driven mindset is essential.
MAJOR TASKS
Sales
• In Charge of Replying to Assigned Inquiries: Promptly respond to all assigned client and prospect inquiries to ensure timely communication and high conversion rates.
• Engage and Work with the Vivu Journeys Teams: Collaborate with various Vivu Journeys teams to gather all necessary information and rates related to client inquiries.
• Discuss with BDM: Coordinate with the Business Development Manager (BDM) in charge of the account to plan and set margins when needed.
• Suggest and Implement Business Growth Ideas: Propose and execute innovative ideas to grow the business and improve sales performance.
Reservations
• Work closely with the Operations team to confirm bookings and services.
• Double-check itineraries, bookings, and vouchers for accuracy before sending confirmations.
• Handle special requests like dietary needs, accessibility, or event arrangements.
• Input and update all bookings in the system accurately.
• Monitor deadlines for deposits, payments, and cancellations to avoid issues.
• Coordinate with suppliers to confirm services and secure the best rates.
• Collaborate with Sales and Operations teams to provide seamless service.
• Share destination updates and new ideas to improve team performance.
• Participate in training to stay informed about new systems and products