Lab Manager

Family Medical Practice (FMP) is the largest and oldest foreign, privately-owned, international health care provider in Vietnam. With 6 clinics in major cities within Vietnam, FMP delivers personalized support, customer service, and comprehensive medical care for the best value to our foreign and local populations. We offer specialized health care in General Medicine, Pediatrics, Orthopedics, Dermatology, Gynecology and obstetrics, Gastroenterology, ENT, Ophthalmology, Cardiology and Dentistry. We also have health checkup, vaccinations and visa checkup. Our multinational team of physicians and colleagues come from Israel, France, Belgium, Sweden, Venezuela, Ukraine, Japan, Korea, India, Philippines and Vietnam. We are a growing and thriving company.
SUMARY DESCRIPTION:
1. Laboratory Manager supervises the day-to-day activities in medical laboratory attached to business of polyclinic system, take responsibility to the Directors for all activities of the laboratory.
2. Authority and Responsibilities
2.1 Authority
• System & Data Access:
o Holds the highest-level user access for laboratory operating systems and equipment.
o Accesses all laboratory information systems (UBQ, Vasnit, Cobas Infinity, and lab computers).
o Accesses, creates, and updates laboratory documentation and records systems.
• Management & Clinical Advice:
o Advises leadership on lab management and system development.
o Provides test consultations, interprets test results, and recommends testing to support physicians' diagnoses.
o Directly communicates with doctors regarding test results.
• Approvals & Quality Control:
o Reviews, approves, issues, and revises test results.
o Approves and updates testing method verification processes.
o Develops and approves technical and management procedures for the laboratory.
• HR & Training Development:
o Proposes training programs and evaluates personnel.
o Approves training programs and assesses lab staff performance.
o Participates in specialized training programs domestically and internationally.
o Conducts annual salary/level reviews based on performance and work attitude (12-month cycle).
2.2 Responsibilities & Key KPIs Summary
• Operations Management:
o Ensure 100% standard process compliance with zero downtime (Assessed every 6 months).
o Deliver ≥98% of test results on time.
o Audit 100% of processes and annually update 100% of required SOPs.
• Personnel & Team Development:
o Maintain 100% clear JDs, performance evaluations, and competency assessments for all staff.
o Conduct at least 1 internal training course per month.
o Ensure correct staffing levels ≥98 and achieve ≥95 employee satisfaction with fair treatment and workload.
• Quality Control (QC):
o Achieve 100% pass rate for Internal Quality Control (IQC) and ≥98% for External Quality Assessment (EQA).
o Keep test result feedback/complaint rate to ≤ 1%.
o Maintain 100% ISO quality compliance with zero test rejections.
• Safety Control:
o Maintain 100% compliant safety SOPs per ISO and Health Department standards.
o Maintain 0% non-compliance regarding proper protective gear (PPE).
• Asset & Inventory Management:
o Track and service 100% of equipment; keep equipment downtime (>24 hours) at 0%.
o Ensure 100% annual equipment calibration and complete record-keeping.
o Maintain chemical stockouts (>3 days) below 5%.
o Ensure 100% proper storage and non-wasteful usage of chemicals.
• Service Innovation:
o Launch at least 1 new laboratory testing technique annually.