Lead, Customer Remediation Support Services

YOUR SKILLS AND EXPERIENCE
- Minimum 7-9 years of working experience, including at least 4-5 years' experience in Banking or Financial Service Leadership role.
- Excellent communication in both English and Vietnamese.
- Understanding of Financial risk and Compliance obligations.
- Leadership and relationship-building skills.
- Organisational and coaching skills.
- Ability to work in a team & independently.
- Experience in process and change execution.
- Ability to drive outcomes and proactively identify opportunities for improvement
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
- Attractive salary
- 20-day paid annual leave and 7-day paid sick leave
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and occasional gifts of appreciation
- Extra benefits on your work anniversary
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Access to digital learning platform such as Udemy
- Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
- Opportunity for training in Australia
3. Professional and engaging working environment
- Hybrid working model and excellent work-life balance
- State-of-the-art & modern Agile office
- Employee Assistance Program to improve your physical and mental health
- Annual team activities and company events
- A solid and talented team behind you - great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
If this excites you, let's have a chat over a cup of coffee!