Key Responsibilities
1. Team Leadership & Management
• Lead, mentor, and develop the Livestream Accounts team (5 - 8 staff), including onboarding, performance management, skills development and workflows.
• Ensure team members deliver high-quality account servicing, commercial performance and client satisfaction.
• Set clear performance expectations, KPIs, and coaching plans to elevate individual and team success.
• Coordinate resource allocation and priorities to support business goals and daily operations.
2. Client & Account Strategy
• Partner with the Livestream
Account Manager to shape overall account strategy and execution priorities across livestream brand portfolios.
• Support strategic account planning, including customer segmentation, sales targets, revenue forecasting and lifecycle planning.
• Review and optimize account plans, proposals, pricing strategies and value propositions for top clients.
• Provide leadership oversight on strategic brand communication and partnership growth initiatives.
3. Execution & Performance Monitoring
• Monitor key account performance metrics such as sell-in, sell-out, livestream revenue (GMV), conversion rates, inventory health, and brand share.
• Use performance data to advise the team on optimization opportunities and champion actions that improve client outcomes.
• Ensure accurate and timely reporting to internal leadership and clients, including business reviews and performance insights.
4. Cross-Functional Coordination
• Partner with internal teams (LS Production, Design, Content, Host, COM, Data/Analytics) to ensure seamless execution of client campaigns.
• Communicate priorities, requirements and deadlines with relevant stakeholders to remove execution barriers.
• Support internal operations improvements that boost team efficiency and client outcomes.
5. Client Relationship & Growth
• Build and maintain trusted, long-term relationships with key client stakeholders.
• Support the pursuit of new brand partnerships and expansion opportunities with existing accounts.
• Represent the team in client meetings and escalate feedback or issues promptly to the Livestream Account Manager.
1. Education
• Bachelor's degree or equivalent professional experience
2. Experience & Skills
• Minimum 2 - 3 years of experience in e-commerce, retail, or a related industry
• Experience leading teams and working with multi-level stakeholders
• Strong analytical thinking, problem-solving skills, and commercial acumen
• Proven experience in negotiation and relationship management
• Strong communication and people management capabilities, with experience engaging senior stakeholders
• Ability to operate effectively in a fast-paced, dynamic environment
• Excellent written and verbal communication skills
• Strong teamwork and interpersonal skills
