M+S Section Leader - Product Documentation

I. GENERAL INFORMATION:
▪ A supervisor role
▪ Report to: MX Local Manager
▪ Subordinate: M+S Product Documentation Engineer and Senior Engineers
II: JOB PURPOSES:
▪ Lead the Product Documentation Team to ensure all Product & Product data is complete
▪ Drive the team in achieving the set departmental targets and in-line with company's strategy
▪ Participate in MX Roadmap and Strategic projects
▪ Clearly communicate to the team on strategies and directions cascaded down from Technology and Operations Management Division
III. MAIN ACCOUNTABILITIES:
▪ Lead the Product Documentation teams of engineers in providing leadership and guidance to address questions and issues in regards to technical service matters
▪ Resource planning and management for the Product Documentation Team
▪ Analyze Quality of Service, resource needs, and operational demand to plan support of planned and un-planned maintenance activities incl. troubleshooting
▪ Follow-up and update on the day-to-day activities in meeting the goals, objectives and deliverables as committed
▪ Assist in MX Roadmap Planning
▪ Establish and maintain guidelines, procedures and standards on SEA level for Product & Documentation Services and align with interfaces (SLA)
▪ Review and approve documents created by the Product & Documentation team
▪ Assign, direct, and evaluate employees work and oversee the development and maintenance of staff competence
▪ Use resources, propose expenditures for the purchase of materials or services at a positive cost-benefit ratio
▪ Contact partner for controlling and BU on Product Cost Management
▪ Drive and execute with Superior aligned and agreed other tasks (e.g. projects)
▪ Lead the team to provide Product Troubleshooting and Maintenance Services to TPU at agreed cost, quality and lead time (Reference to SLA)