Merchandise Executive - August Berg

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ABOUT AUGUST BERG
Designed in Denmark, August Berg is a modern vintage lifestyle brand founded in 2019 by Danish native Anders Peter Juel Sauerberg. August Berg timepieces are designed to inspire and remind us to make conscious choices with our time. The time we have and what we choose to do with it is essential, and at August Berg, we call this epiphany timefulness.
More than a watch brand, August Berg strives to make a positive difference in our own lives and in the lives of others, and with every watch sold, August Berg gifts six months of quality education. With every 20,000 watches sold, August Berg will build schools for children in local communities in rural Kenya and Nepal together with the Human Practice Foundation. This is our way of giving back to society - Giving the gift of time through education. For more information, please visit [protected info]
THE ROLE
We are seeking a Merchandising & Operations Executive to join our team at August Berg. This role focuses on assisting in merchandising, supply chain management, 3PL (Third-Party Logistics) management, order fulfillment, key account management (KAM) support, and customer service. The ideal candidate should possess strong analytical skills, attention to detail, and the ability to thrive in a fast-paced environment.
KEY RESPONSIBILITY:
Merchandising and Supply Chain:
• Assisting in managing the supplier portfolio, including price negotiation, contract management, and performance evaluation.
• Assisting in sourcing new suppliers to optimize inventory and stock turnover.
• Conduct regular assortment reviews and make recommendations on inventory management.
• Plan stock levels and order inventory to maximize warehouse capacity.
• Coordinate with regional teams on order placements, shipment dispatches, and delivery schedules.
3PL Management and Order Fulfillment:
• Oversee 3PL partnerships to ensure efficient logistics and timely deliveries.
• Monitor and improve order fulfillment processes for accuracy and efficiency.
• Resolve order discrepancies, shipping delays, and customer complaints promptly.
• Continuously optimize fulfillment processes to meet customer expectations.
Key Account Management (KAM) Support and Customer Service:
• Collaborate with key accounts to understand and meet their requirements.
• Support KAM in executing merchandising strategies and order management.
• Provide exceptional customer service and resolve any service issues.
• Work closely with the sales and customer service teams to enhance customer experiences.
Data Analysis and Reporting:
• Analyze purchasing and sales data to identify trends and forecast demand.
• Prepare regular KPI reports and provide actionable insights.
• Monitor market trends and competitor activities to support decision-making.
• Generate ad-hoc reports as required.
Relationship Management:
• Build and maintain strong relationships with suppliers to ensure a reliable and sustainable supply chain.
• Collaborate with internal stakeholders, including the Merchandising Manager and Key Account Manager, to align purchasing and sales strategies.
• Liaise with the Sales team to understand customer requirements and provide appropriate solutions.
• Communicate effectively with cross-functional teams to coordinate activities and resolve issues promptly.