Nhân viên Call Center

Mô tả Công việc
Key Purpose of the Job:
Make outbound calls to prospect to introduce information about our products and explain how our products and services can enhance their lives. Ultimate goal will be to cultivate new clients for our products by proposing products or services and describing their quality and benefits in a detailed and persuasive manner.
Key Areas of Responsibility:
1. Deliver individual target
Achieve assigned targets in terms of calls, bookings, shows and contracts by complying to the TMK script provided by the TMK management
Record the customer's personal information accurately, including marketing information in a computer system (Hubspot).
Consistently follow up with prospect by warm calling to continuously exceed KPIs
Guide and support prospects in completing all necessary steps to ensure a smooth consultation with the Education Consultant (EC).
Enquire and capture prospects referrals as per TMK function guidelines
Identify sales opportunities efficiently and effectively present key features and benefits of WSE products to prospects by complying to the TMK script
Ensure calls are carried out on time and without becoming distracted
Displaying excellent communication and rapport-building skills conveying a courteous and professional impression and a conversational quality to their presentations
2. Compliance with Company Policies
Ensure strictly adhere to call center's discipline and guidelines
Ensure company policies, working procedures, and the use of systems & telephone are always adhered to
Attend training and coaching sessions that are organized for the role.
While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.