Mô tả công việc
1. Customer Care (Main Duty)
- Manage large amount of customer request on daily basis.
- Identify and access customers' needs to archive satisfaction.
- Provide accurate, valid and complete information
- Handle customer complaints, provide appropriate solutions
- Perform essential request from Customers and task as Customer Care Staff such as: VAT request; point accumulation redemption; exchange product request, product quality feedback; other related to customer service.
- Read and response email according to Lotte Mall's information.
- First response to emergency requests, situations and direct to respondent section.
2. Support VIP Lounge
- Welcoming response email according to Lotte Mall's information
- Taking care of VIP customer, ensure customer satisfation when using VIP Lounge
- Providing information for VIP customers, ensuring the best conditions at the VIP Lounge
Yêu cầu
- From 1 year of experience in a similar position at a Restaurant, Hotel, Shopping Center (Receptionist & Customer Care Position, etc.)
- Good communication skills in both Vietnamese and English
- Good problem solving and complain handling skills
Working shift: 6 days/week
- Shift 1: [protected info] (1 hour break)
- Shift 2: 14:00 - 22:00 (30 mins break)
Quyền lợi
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip;
Thông tin khác
Địa điểm làm việc
- Hà Nội: Lotte Mall West Lake Hanoi, Lạc Long Quân, Phú Thượng, Tây Hồ, Hà Nội, Tây Hồ
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Work in shift: 6 days/week
- Shift 1: [protected info] (1 hour break)
- Shift 2: 14:00 - 22:00 (30 mins break)