Nhân Viên Chăm Sóc Khách Hàng Tại Sân Bay/ Airport Representative

- Receive the daily guest arrival list and transportation summary, confirm flight details, number of guests, and assigned vehicle type.
- Be present at the airport at least 30 minutes before flight arrival; check name board, uniform, hotel signage, and welcome materials.
- Greet guests at the arrival gate with a professional and friendly attitude, introduce yourself and the hotel.
- Assist guests with customs or luggage handling when necessary, ensuring they feel well cared for and attended to.
- Escort guests to the assigned vehicle, assist with luggage loading, and verify the guest list with the driver.
- Notify the Front Office team through the internal communication channel once the guest departs from the airport to prepare for a smooth check-in.
- Record and report any irregularities such as flight delays, changes, lost luggage, VIP arrivals, or special requests.
- Monitor the daily departure list and coordinate with Bell Service, Guest Relations, and Drivers to arrange proper transfer schedules.
- Contact guests or relevant departments to confirm flight time and pick-up arrangements.
- Assist departing guests at the airport with check-in procedures, baggage declaration, and problem resolution if needed.
- Ensure guests feel comfortable and well taken care of before leaving the destination.
- Prepare and submit daily reports on guest arrivals and departures, special cases, and guest feedback.
- Update flight information and special requests in the Opera system and share with the internal communication group.
- Support the coordination and welcoming of group arrivals, MICE guests, and VIPs as directed by the Supervisor or Duty Manager.