Nhân Viên Chăm Sóc Khách Hàng Tiếng Trung Full-time 2024

COMPANY INTRODUCTION
MEXC Global is one of the fastest-growing global digital asset exchanges by trading
volume and users, serving a mission to empower people around the world to achieve
financial success through crypto. MEXC Global is known as the "Vietnam hunter" in
the crypto space and is the go-to listing partner for many high-growth crypto projects
in their early stages
Chăm sóc khách hàng tiếng trung (Crypto/Blockchain/Web3)
Tính chất công việc: Online; Toàn thời gian - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Nước Ngoài - Mức lương: Từ 20 Triệu VNĐ trở lên / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Job Description
1. Responsible for receiving user's consultation and answering user's doubts through online customer service tools;
2. Feedback the problems existing in the use process of users in a timely manner, and do a good job in collecting and sorting out problems;
3. Proficient in Vietnamese, English and Mandarin;
4. Strong business sensitivity, able to master basic business after receiving training. Financial related knowledge and experience is preferred;
5. Think about daily work, be good at discovering obstacles in user experience, mining user requests, and promoting problem solving and process optimization;
6. Able to work in shifts
REQUIREMENTS
Job Requirements
1. At least 1-year experience in Crypto Customer Service position;
2. Proficient in Vietnamese, English and Mandarin;
3. Good logical thinking ability, can judge the real needs of users;
4. Passionate about Client Server, responsible for customer experience, and able to provide comprehensive problem solutions;
5. Effectively adjust communication methods and styles according to different objects;
6. Have self-management ability and be able to work independently in a fast-paced environment that is constantly changing;
7. Have good learning ability, good at discovery and self-summary;
8. Experience in providing support to customers, including telephone, email, ticket, and online chat services;
9. Good at communication, good expression ability, strong affinity, hard-working, good pressure bearing ability.
BENEFITS
Benefits & Perks
- Competitive remuneration package (Basic Salary + Shift Allowance);
- Competitive Salary and Bonus;
- Work-life and Wellness, including Annual Leaves and Sick Leaves;
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed;
- Employee engagement, recognition and appreciation program;
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations;
- International Work Environment and Flat Organization.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 21/6/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW