Nhân Viên Dịch Vụ Khách Hàng Associate Full-time 2024

POSITION TITLE: CUSTOMER SERVICE ASSOCIATE
FUNCTIONAL BUSINESS OBJECTIVES (FBOs):
Genkin is looking for an outgoing Customer Service Associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. This is a critical part of our mission to deliver timely, accurate and professional customer service to all Genkin customers.
This position requires an action-oriented, flexible problem solver who will assist customers in expediting orders and correcting post-delivery problems.
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KEY RESPONSIBILITIES:
Support in answering client queries about product specifications and uses via Facebook and Zalo.
Resolving phone, walk-in, mail, and email customer inquiries.
Identifying customer needs, handling their claims about the loss or damage during the transportation.
Forwarding and transferring inquiries to relevant individuals and departments in order to solve customer's concern.
Ensure that all data are inputted in ERP and are up to date for customers to track.
Develop and maintain good relationships with clients and turn them into long-term partnerships.
Be proactive in collecting customer's feedbacks to improve Genkin's CRM platform as well as optimizing the service.
Follow up with your clients to understand and meet their needs.
REQUIREMENTS:
An ideal candidate must be:
Bachelor degree in all related fields.
Proven experience in customer service position
Strong communication & negotiation skills.
Strong problem-solving skills and relationship management.
WHY SHOULD YOU JOIN US?
Genkin offers a high and competitive salary, up to 12,000,000 vnd for CSA positions.
Performance-based KPI bonuses.
Genkin has an awesome and inspiring work environment and business culture.
Genkin is all about work efficiency, our ERP has an automatic report system, where you can work more productively and avoid tedious tasks.
Convenient working location, at the center of District 7.
Genkin provides our employees with high-quality equipment from Apple, Dell
We are dedicated to offering unlimited growth opportunities.
International business travel: Have opportunities to apply for citizenship, travel overseas and work in Japan.
Legality: Genkin ensures that our employment contracts are transparent, and your health care benefits will be fully provided.
If you meet the qualifications and are ready to contribute to our team's success, please submit your resume and cover letter to
Email: [protected info]
Title: [Genkin - 0324] Customer Service Associate - Full name
CV should be in English