Nhân Viên Điều Phối Vận Hành - Ielts In School

Mission
To coordinate between teachers, school, students, parents and other stakeholders for the effective delivery
1. Customer Service
a. Providing schools with updates on how each class is doing overall
b. Sending/sharing reports with the relevant schools
c. Collecting formal and informal feedback from schools
2. Student management
a. Monitoring students' progress on the program
b. Identifying students who need tutoring (with the teacher)
c. Checking in with students regularly to assess their progress and feeling toward the program
d. Collecting formal and informal student feedback
3. Coordinating with teachers
a. Checking in with Atlantic's teachers regularly to get feedback on how things are going with each class and to follow up on any issues raised
b. Being available to contact prior/during/following class times
c. Observing students' behavior and performance in lessons
4. Resolving school issues
a. Following up on issues raised by schools
b. Identifying potential problems and working with relevant schools to resolve them
5. Administrative tasks
a. Preparing and maintaining operations documents and reports
b. Ensuring student records are kept up to date