Nhân Viên Hỗ Trợ Phần Mềm (Fresher & Tiếng Anh)

1. Application Support
Provide first-level support for business applications.
Assist users in resolving application-related issues.
Respond to support tickets and service requests within defined SLA.
Escalate complex issues to senior Application Support staff or vendors when necessary.
Track incidents and follow up until resolution.
2. ERP, POS and WMS Support
Support daily operations of: ERP System, POS System, Warehouse Management System (WMS/Infolog)
Assist store users, warehouse users, and head office staff with application-related requests.
Verify transaction issues and system errors.
Support testing after fixes or system changes.
3. User Training and Assistance
Provide basic training and guidance to users.
Create user guides and documentation.
Help users understand business processes and application functions.
Support onboarding activities for new employees.
4. Data Validation and Monitoring
Monitor system interfaces and scheduled jobs.
Verify data synchronization between systems.
Assist in identifying and reporting data inconsistencies.
Support data correction activities according to approved procedures.
5. Testing and Change Support
Participate in User Acceptance Testing (UAT).
Assist in validating application enhancements and bug fixes.
Document testing results.
Support deployment activities during application releases.
6. Documentation
Maintain application support documentation.
Update knowledge base articles.
Document recurring issues and solutions.
Keep process documentation up to date.
7. Vendor Coordination
Work with software vendors under the guidance of senior team members.
Follow up on support tickets submitted to vendors.
Assist in gathering requirements and issue details.