Nhân Viên IT Helpdesk (Hà Nội)

DATX Vietnam (DAT Technologies) is leading in utilizing ML and AI in investment not just in Vietnam, but also in other countries such as Australia, and we are moving fast into other big markets like US and EU. We apply ML and AI to help our customers not just saving their time for investing in share market, but also warrant a stable income from their investment.
At DATX Vietnam, our primary goal is to bring share investment to everyone, so that as a community, we all share the wealth and growth of our fast-growing market in Vietnam.
POSITION: IT OFFICER
The IT Helpdesk Support Specialist will be responsible for providing technical support and troubleshooting assistance to end-users, both onsite and remote, with a focus on Active Directory (AD), Single Sign-On (SSO), Azure, and on-prem AD system related issues. The ideal candidate will have excellent communication skills, strong technical knowledge of AD, SSO, Azure, and on-prem AD systems, and a passion for delivering exceptional customer service.
1. ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responding to and resolving helpdesk tickets related to AD, SSO, Azure, and on-prem AD systems issues in a timely and efficient manner.
• Providing end-user support for desktops, laptops, mobile devices, and other peripherals.
• Configuring and maintaining user accounts, security groups, and group policies in Active Directory.
• Troubleshooting issues related to Single Sign-On (SSO) and Multi-Factor Authentication (MFA) solutions.
• Administering and maintaining cloud services and applications hosted in Azure.
• Configuring and supporting on-prem AD systems, including domain controllers, DNS, DHCP, and file servers.
• Configuring and supporting remote access solutions such as VPN, Remote Desktop, and Citrix.
• Providing assistance with software installations, upgrades, and patches.
• Collaborating with other IT teams to identify and resolve complex issues.
• Maintaining accurate documentation and following established processes and procedures.