Night Manager - Quản Lý Ca Trực Bộ Phận Tiền Sảnh - Ca Đêm

JOB SUMMARY
• Reports to Front Office Manager.
• Well versed on all Brand Standard requirements for Front Office and related areas.
• Serves as the hotel Manager on Duty for Graveyard shift and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided. Represents hotel management in resolving any guest or hotel related situation. Manage the flow of questions and direct guests within the lobby. Serves as Night Manager and handles the tracking of service issues.
• Coordinate among all departments, Provides warm welcome and detailed service to hotel guest during night time.
• Highly familiar with hotel emergency response procedure. Work closely with Loss Prevention department in case of any emergency situation.
• Keep Director of Rooms and Front Office Manager informed in a timely manner in case of any emergency situation.
• Responsible of front desk overnight shift check list. Must perform all front desk function.
• Perform other reasonable job duties as requested by Supervisors
JOB SPECIFIC TASKS
• Responsible for the smooth, efficient and professional operation of all front office areas. Ensure good communications among departments.
• Work together with Accounting department to establish overnight shift checklist; extremely familiar with hotel overnight operation.
• Maintain and process period transaction data and reports, and daily revenue reporting.
• Audit guest room rate report for pricing and sales tax errors.
• Prepare a summation of all house charges and all credit card vouchers accepted by the hotel; and reconcile same with the trail balance. Ensure that trial is in balance by the close of each shift.
• Establish overnight shift procedure in relative areas and ensure proper procedures are followed on a day to day basis.
• Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities.
• Strictly follows bank-out procedures and cash handling procedures.
• Ensure Confidentiality of User Log-ons. Ensure that users are logged out when leaving the area.
• Able to understand hotel system well. Resolves system problems and can operate the system manually, conduct basic trouble shoots when necessary and lead hotel associate during unusual condition. i.e. front desk system outage.
• Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction.
• Lead overnight shift associate to participate in VIP/Repeat Guest Recognition, Marriott Rewards and Hotel Incentive Programs. Ensure Marriott "Look No Further Best Rate Guarantee" rate program is not violated at anytime.
• Lead and hold shift meeting daily. Ensure updated group/VIP information is passed on to overnight staff.
• Able to handle sell-out situation. Review room blocking and check-in situation as soon as shift starts on a sell-out night. Properly arrange hotel room blocking and identify possible "walk" guest. Prepare relevant paperwork and pass information to fellow associates on 3rd shift.
• Post all late charges and all guest check corrections to guest folios in time for express checkouts.
• Complete 3rd shift Manager on Duty report daily and submit to Front Office Manager, Director of Room and General Manager each morning for their review.