Ocean Customer Service Representative - Inbound

* PURPOSE OF THE JOB :
The position of Ocean Inbound Customer Service is to handle the entire process of moving an import shipment from booking at origin to release at destination as well as trucking domestic.
* KEY ACCOUNTABILITIES :
• Take responsibility for managing the import end to end process to achieve KPI asset.
• Send shipping request to over-sea agent to execute booking for OIA freehand orders. Obtain origin freight charges / schedules when needed.
• Track & trace of incoming, outcoming shipments with oversea agent to be updated shipment status until its delivery to origin port as scheduled and update consignee accordingly.
• Receive pre-alert and cross check shipping document, request amendment for any dispute.
• Declare entry-manifest on-time before shipment arriving HCM Port.
• Receive and issue arrival notice / delivery order to consignee against collection of authorized documents.
• Work with trucking, customs vendor to handle door-to-door shipments.
• Verify debit statement from related service providers, submit payment request to Accounting and follow up payment to be made on-time, create statement and debit note to send to related oversea offices/customer.
• Ensure daily operation is performed efficiently in accordance with established SOP of each appropriate program.
• Be active to timely solve out any problem, report to superior to find out proper solution if necessary.
• Be the linking bridge for information transacted correctly between shipper/oversea agent & consignee.
• Operate in mind of providing best service with cost effectiveness and optimal performance, pleasant & helpful working attitude with all related parties.
• Update internal data system, shipping schedule, make daily/weekly report to direct manager or other related teams.
• Perform other extra job assigned by direct superiors.